The rainfly is a PU-coated 420D polyester oxford. Please note, the driver will not help with damage inspection. Or, we can split your order total into different invoices to be paid in different credit cards. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. Not only did Ignacio (Off Road Tents customer service) check in with Thule often to make sure that I'd get a tent, he kept me informed on what he learned, and relayed the good news that he had managed to get one of the new tents arriving at Thule reserved for me. ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. Why? If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. The final setup step will be to climb inside your Autana 3 and remove the four bungee cords running from wall to wall inside the tent. Youll then pull out the telescoping ladder to fold out the extension panel and pitch the tent walls; the collapsed rungs should be at the top of the ladder, and it should be oriented at roughly a 60 angle to provide optimal support to the extension panel. by Chris Hayes | Nov 12, 2021 | Camping, Fall, Hike, Rooftop Camping Tents, Spring, Summer, What We Like: Durable exterior, Comfortable interior, Includes privacy canopy and annex, What We Dont: Longer conversion time, Expensive for a softshell RTT. The 2.5 high-density foam mattress is among the most comfortable that weve tested, and most campers should have little concern about bottoming out even if they are a side sleeper. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. Tent arrived on schedule and appears undamaged. - My order got damaged during shipping. Protect yourself from this by examining before you sign. You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately. As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better. Email us so we can get you a quote and offer you the best option for you! Looking forward to many more nights in this tent and highly recommend purchasing through Off Road Tents! Can customer choose? If it was dropped at your doorstep, and it's damaged, do NOT open the box, send us pictures immediately, and we will handle it. If you are not eligible with Bread, or Pay Tomorrow, and you don't have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with. Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with. It will help us bring you more awesome content in the future! If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at info@offroadtents.com. Well, items such as roof top tents, off-road trailers and even some platform racks are way too big to ship on traditional delivery trucks. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. This process will also require you to use a saw (not included) to shear off the overhanging beams. Simply, as shown on the image below, click next or below the product image where it says: "As low as". Our only real issue with the Autana 3 is that most of the things we loved about it can also be found in the Thule Tepui Explorer Kukenam 3, all for $400 less. If 5 days have gone by and you haven't gotten the refund, call your bank. Anyways, we'll get you the best quote, but you do need to ask us first. Youll certainly need a bit of dedicated space to store your tent during the off-season, but its storage size is still much smaller than many other 3-person RTTs. See Our Best Rooftop Camping Tents Review 2021 HERE! No we normally don't. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. That way the carrier will send it back and we'll process a new shipment for you. - Why might my items be shipped using truck freight? Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. So, once again,we cannot offer Military Discounts store wide. Simple, it's very expensive to ship there, sometimes it costs us even over $1000. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. The word Tepui means house of the gods in the native tongue of the Pemon, the indigenous people who inhabit the Gran Sabana in southeastern Venezuela, home to Tepuis founders. It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. Write us an email at: claims@offroadtents.com. We cannot. Off Road Tentsis proud to partner with ShipTection, a leader in package protection and tracking solutions. It depends. The, Several accessories are available for purchase to improve your camping experience in the. If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. - What is the reason I might need to provide pictures of the product prior to shipping? It'll let you know in detail how to inspect a package before signing it off. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. What should I do? Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. Yes we do.
Purchased ShipTection and need to file a claim? A large annex is included for keeping your extra gear protected from weather, while a plethora of no-see-um mesh screens can be opened in warmer weather to increase airflow to keep you cool. - Can I change my orders shipping designation after I placed my order? If after opening it, you find a damage, then send us pictures, and we will file a claim.Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier's. I also appreciated the little touches such as convenient ways to secure the mosquito netting windows when they were rolled up, as well as the intuitive way that the tent gets folded up and secured for storage. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. Great question. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. Send images, we will proceed with solving the issue. An order is considered shipped the moment we send you an email with the tracking number. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. They helped me to choose my tent by answering all the questions I couldnt find answers to from online videos and reviews. However, if in stock, your order will most likely be at your place between 5 to 14 days after you placed it. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. To install the additional annex, first angle the ladder 90 to lift up the extension panel and provide easier access. Why? Most of the products in our store ship free, if they are above $300. When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment as soon as we can. The detachable annex includes a large entryway with a zippered mesh doorway and two large mesh doors on the side; all three sides can also be closed shut for privacy and weather protection. The brand Tepui Tents is known for the quality of their products and this is no exception. It is 100% safe. Don't open it, don't install or use the item. If you do, you can go and choose Bread at checkout. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. Best Rooftop Camping Tents Review 2021 HERE.
If a package shipped ground it'll be dropped off at your front door. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. But pressure from both sides always leads to a faster solution. We already insure your shipments for free. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. - I never received my order and shows that it was delivered.
Ensure all the fabric is stuffed in, attach the straps holding the two panels, and lock down the ladder on top. It happens. Inside the main tent body, youll find four storage pockets as well as mesh panels near the top for additional ventilation. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. That's an additional service we offer. We can ship to Puerto Rico, for an increased rate. Make sure your tent is centered both front-to-back and left-to-right, then attach the mounting plates to the underside of each crossbar. If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Retailing for $2,299.95, this fold-out softshell is roomy and comfortable, with high-quality construction inside and out. On top of that, there are certain brands that by contract, we cannot offer any discounts on. With those 3 steps, we can together decide on the best solution for you! We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. Once the return has been accepted, we'll issue a refund minus the restocking fee. After that, lead times can vary depending on your location and where it ships from. Yes we do. We use an SSL Certificate, which means we DON'T store your credit card or financial information. For a more detailed view of lead times, view our full Shipping & Returns Policy. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours.
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