Company said to return it for replacement. I do not like the retractable cord. I just bought a Dirt Devil Power Max Carpet and Hard floor Pet vacuum last Thursday at Walmart for $70. Read on to see how corded and cordless stick vacuums did in our reliability survey. I bought this so called brand's vacuum few months back, it seemed like a good machine but after using it for a few months it just broke on me. One of those trends is that sales of cordless stick vacuums have soared past sales of corded stick vacuums, not only among CR members but also with consumers at large. 
Problems with battery-powered stick vacs are just too prevalent. I can highly recommend that you do not purchase one of these units. I wouldnt even give it a 1 but had to rate it. There were 2 within 35 miles of my town. I would never buy one again. Called Dirt Devil and was told to email pictures of the receipt and the broken part. The piece broke, not dislocated. Unsubscribe easily. 
Currently, no cordless stick vacuums make our recommended list, including those from Tineco, which are top-performers in our vacuum lab tests. During this time I also contacted Walmart Corporate Office hoping they would simply tell me to bring it back & replace it but they refused to help me---I had to go thru Dirt Devil. Costs over $30.00 to mail it back. No manufacture or warranty issues.". I have since replaced my vac with another brand. Since the first use hot air with the fine dust was blowing directly from the junctions right into my face. Never buy this product or any products from Dirt Devil! We respect your privacy. I always thought Dirt Devil was a household name. Replacement unit is flimsy and I would never ever again purchase a Dirt Devil!!! He tried it & it stayed on so I vacuumed den rug & runners. Called customer service but without my receipt I cannot get help fixing or replacing or even taking it back. But won't buy from them EVER again. And she told me to just twist it and it will get back together. I wrote them but have decided I do not even want to deal with them and their products anymore. I accidentally dumped the dirt and hair out of the top instead of the bottom and thought maybe I had done something to the filter, or put it back together wrong. Kenmore and Dyson earn a middling rating of Good for both reliability and satisfaction. See reviews below to learn more or submit your own review. Despite their iffy marks for reliability, two of these brands get high marks for owner satisfaction. CR members report on more than 104,000 upright, canister, and stick vacuum cleaners. Three upright brandsSebo, Shark, and Mieleearn an Excellent rating for owner satisfaction, but Miele uprights earn only a middling Good rating for reliability. Its a nightmare.
I like to change the bag often as well which seems to help. Because of that, CR doesnt recommend any cordless stick vacuums at this time.And, of course, to complete the vacuum picture, we also asked our members about the reliability of and their satisfaction with upright and canister vacuums. FAQ. (Weve tested Soniclean and Sebo uprights in the past, but there are no current models in our latest upright tests.). They represent a 17 percent share of the market, according to manufacturers, and more than 40 percent of vacuums purchased since the beginning of 2019 are stick vacuums. Once happy with Dirt Devil but they are not as advertised. I'm thoroughly convinced that literally any other brand is better. When I checked the value of the vacuum they sent me I found out it is going for $100 again on Walmart website. So disappointed and such a bad experience. Wheel cover on side with air exhaust keeps falling off. If you purchase this unit you're throwing your money away. The beginning experience with this vacuum was great, no problems! It cant be too good on pet hair At all! That email was ignored as well. The Problem With Cordless Stick Vacuums? Consumers like them because theyre easy to maneuver and do a good job cleaning bare floors. [30 miles one way from my house]. Used it again in January, maybe 2 times in February & March--still having trouble with the on/off button. Within a short time the Plastic latch that holds the canister broke. More money after bad so chucked it out in the garbage. Under normal use, the floor attachment broke. Maybe 2 minutes. To start with my Husband stated that he didn't think I was mashing it hard enough. Knowing that I wanted to be a journalist from a young age, I decided to spiff up my byline by adding the middle initials "H.J."
I do not recommend it!!! Horrible vacuum and very very good expensive. Which Brands Make the Most Reliable Appliances? Fine. I can see very clearly (after washing my face)zero quality control. We value your privacy. In fact, one Miele bagged model makes our top picks list. Makes noise like a vacuum cleaner, but that's it. Total waste of energy and money. I bought a Dirt Devil rechargeable vacuum cleaner, but I don't remember where. But the real thing is so much better. To calculate predicted reliability, we survey our members about the products they own and use that data to make projections about how new models from a given brand will hold up over time. For more on our reliability survey findings on cordless vacuums, see The Problem With Cordless Stick Vacs? By contrast, despite the battery issues, just 3 percent of cordless stick vacuum owners want to buy a corded stick vacuum for their next purchase. No matter what discount Dirt Devil would offer the vacuum is not worth anything. I had this vacuum for 3 months then the power head broke off! So I call to talk to a person. The Battery. Oh one more thing, I have never seen so many parts places on the web for Dirt Devil part sellers and that says it all. I bought a vacuum cleaner about a month ago and after a couple of trials, a piece just randomly broke off! I work every day in customer service and they are by far the worst! Of the dozen, Miele stands out as the only brand to receive an Excellent rating for both predicted reliability and owner satisfaction. Can't imagine this part would be able to fit again anyway! I should be suing them. I needed something that would work well with pet hair, but not break the bank! I explained that this is not safe and requested an exchange or something. When we were through discussing it I ask if it would be ready to pick up next week when we go to the doctor in Winston-Salem--High Point is half-way. Bought it around the 1st week of December but didn't use it until around Christmas. They know that most of us don't hang on to receipts for the duration of the warranty period, so this is their out to not honoring their warranties. They should never market such an inferior product. Since I dont have the receipt with me she said she cant help me with it. So I am at the mercy of Dirt Devil it appears. Sixteen percent of CRs members said they would get a cordless stick vac for their next vacuum compared with only 5 percent who said they would choose a corded stick model.And that presents a trade-off. Vacuum is actually too strong and hand vent does not prevent picking up area rugs, so strong pull required to free them. Sorry it's ending with Dirt Devil this way, but to the trash it goes!! Used it for just 10-15 mins. While only 22 percent of our members cited brand loyalty as a Very Important consideration in their next vacuum purchase, three brands stood out as having faithful followings. The Battery.. I will boycott Dirt Devil forever. Just redistributes the dirt. (Some brands appear in both categories; for example, Shark makes both corded and cordless models.). May have bought the one defective unit in 20000. I would never purchase Dirt Devil or cordless vacuum again! The vacuum got so hot the belt thinned and wrapped around the brush. I asked if they were ok with a negligence lawsuit if I or my family members were to get burned She then starts yelling in the phone, "we have a bad phone, can't hear you" and hung up on me!!! That was the last I heard from them. What, specifically, are the problems CR members found with their cordless vacuums? I bought this for my car small Dirt Devil and after using couple of times it just shuts off in 3-4 of use in my car. Reliability is by far the most important consideration for a next vacuum purchase, with 91 percent of our members citing that as Very Important. Unit failed again within a month. For wall mount applications, the screw holes are upside down and the adhesive strips are very useless. I will never ever buy another Dirt Devil product--I bought it because I thought they were reputable. Unsubscribe at any time. I will never purchase another Dirt Devil product. Call them, nothing. Dyson and Shark earn an Excellent rating. It quit sucking with no clogs in the hoses. I dropped the vacuum from table height and it literally broke in half. Heres a look at the top-rated cordless stick vacuum from Consumer Reports lab tests.
Our survey ratings cover 18 brands of upright vacuums. I bought the Dirt Devil Vacuum Cleaner. To start with Angela in Customer Service was telling me I needed to check for clogging in various places--that wasn't the problem - the vacuum would not stay on. Want to keep your household appliances in tip-top shape? It was impossible to use. All of the Miele and Kenmore canisters in our ratings perform well enough to earn a recommendation. Unsubscribe easily. I was 10 mins into using it in my 12' x 12' kitchen floor. Be aware friends!! Twitter. I purchased a Dirt Devil SD12522 handheld, at the first use I noticed the unit got really hot. Boy was I wrong. We dont have enough data from our members to rate Tineco for reliability or satisfaction. They are out for your money, that is very hard to come by these days! Many owners complained that the batteries were never good to begin with or that battery life diminished over time, especially after the second year of ownership. But with their long hose connecting the powerhead and the canister, they can be bulky and a bit awkward to store. Why would I trust another Dirt Devil also! The Battery. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Long story short, Im now stuck with an $89 vacuum with limited use. I've gotten two Dirt Devil vacuums for my office- the first one died after one month but I assumed it was my own error so I bought a new one (a fancy heavier-duty one just in case). Unless you prefer spending even more money buying a new one every 3 weeks. Our performance ratings currently include five brands of canisters: Miele, Kenmore, Dyson, Rainbow, and Sirena. I was told that she had no clue when it would be ready for pickup. What good is having a warranty! They are the only store in my town other than Lowe's Home Improvement that sells vacuum cleaners. Complete waste of money. Canister vacuums are a good choice if you live in a multilevel home because theyre easier to maneuver on stairs, with the powerhead in one hand and the canister on the floor or the stairs. Two words: battery life. For more choices, see our full corded stick vacuums ratings. This product needs to be recalled for inadequate mounting bracket to prevent possible injury to small children, pets and floor damage. By the way, their vacuums should be sold in with the plastic toy aisle. I should have known this vacuum was no good when it only cost me $50. Absolutely useless. That said, all brands in our survey are eligible for a recommendation if they perform well enough in our tests. Sent numerous follow-up emails all ignored. Are they reliable, and do they make them happy?We get reams of information on the bestand worstbrands, and our members also give us more valuable insight into what breaks and which features are important to them when buying a new vacuum.That information helps us decide which vacuums to test and which attributes to test, and also helps us keep abreast of changes in the marketplace. After returning defective hand vac with crevice tool (at my cost) I received replacement without crevice tool which was biggest reason I bought the original.
Then a piece broke off. Finally in April it would not stay on at all. Yuck. I am so disappointed. On my third complaint I was told I would have to purchase another vacuum. Other brands that were meaningfully higher than most other brands on this attribute were Miele (30 percent) and Aerus (27 percent). Today I was finally able to drive well enough that I took it to High Point, N. C. House of Vacuums for repair. While there are cordless stick vac brands in our ratings that earn a Good rating for reliability, none score high enough for reliability or do well enough in our lab performance tests to be recommended by Consumer Reports. A very rude lady told me it was the filter and sent me a new one. Spent hours on the phone with customer service "troubleshooting" the problem. Lil cheap plastic thing. Of the remaining four brands, three rate Very Good for reliability, but their owner satisfaction ratings are a bit lackluster, ranging from Fair to Poor. There are more than a dozen Shark uprights in our ratings, and youll see the best clustered near the top; 10 make our recommended list. Purchased the unit and within 2 months it would no longer hold a charge. It's so loud I can't use it unless I use earplugs. Disappointed as I was, called customer care and after days of trying to prove my purchase that I made online from Walmart, they agreed to replace it. I purchased a Dirt Devil electric stick vac which I was satisfied with until I attempted to purchase a replacement filter only to discover there was none available. I emailed customer service when I received notice of intended replacement shipment to request comparable replacement but they never responded back to me. The most common problems members report with their vacuums are broken belts on uprights, dead or diminishing batteries on cordless models, weak or no suction, and brushes that dont work properly or at all. We continue to test them because brands like Miele and Kenmore are popular with our readers. I bought a Dirt Devil stick vacuum 6 months ago for quick dog hair clean up. ConsumerAffairs is not a government agency. I made several attempts to get an explanation, to no avail. This time customer service was less helpful and required me to return it to the original seller (Amazon), which was way beyond the return window. I corresponded back & forth several times & was told I would have to take it to a Dirt Devil Authorized Repair Dealer & if it wasn't my fault it would be fixed. Doesn't clean carpet or solid flooring. I will NEVER buy another product from the Dirty Devils again. For the second year in a row, we analyzed the reliability of and satisfaction with cordless stick vacuums separately from that of corded stick vacuums, and the results were eye-opening. Unlike with canisters, the market for stick vacuums is growing at a fast clip. Well under half (32 percent) are likely to do so.
I bought the vacuum at Walmart and purchased a 2 year protection. It clogs up continuously either in the bagless filter area and/or the hose where the brush is. My last phone call was recorded as **. Model number BD22520, mount bracket provided with this vacuum is useless. The tool snapped in half and struck me in the chin. Sign up to receive our free weekly newsletter. Got it! And it clogs after the first use? When I complained about this fact, their response was, "If you do not want it send it back, but you are not getting anything else". A week later I get a email that I need to send it back to them at my cost. So I told them I am going to let people know about this, they could not care less. Not lightweight and the suction starts to give out after only a few uses. That was the reason I bought a vacuum supposedly made for pets, so that I could get all the pet hair up no problem. Called Walmart to file a claim and was told that I had to call Dirt Devil since it was still under manufacturer's warranty. Then she started trying to sell me a used vacuum. "Well sounds like it is working fine." A link has directed you to this review. Terrible product, terrible customer service. Finally agreed to let me return it but required me to drive 45 mins to their "authorized service center" to drop it off for inspection. NEVER NEVER again will I purchase or use a Dirtbag Devil vacuum!! The battery only holds a charge for about 30 seconds. I replied to the email stating that theres nothing wrong with the vacuum. I will never again buy this product. Only one of the upright brands in our survey, Soniclean, earns an Excellent rating for predicted reliability, although Kirby, Sebo, and Shark earn a Very Good rating. This one has also gone out and the service department told me that they would give me a discount on purchasing another vacuum. Called them back and was on hold for a hour before I hung up. Called Walmart to file a claim and they told me that I cant use the protection I purchased since its still under manufacturer's warranty. I tried replacing belt with supplied tool. Unit falls over often so have to go back to put back on wheels. NO IMPROVEMENT A third attempt to reach them has been ignored. I saw Dirt Devil today face to face. But owner satisfaction is a mixed bag. Very disappointed in Walmart as well. I know it's not their fault I bought a bad cheap made vacuum I can't use and wasted $70 of my hard earned family's money. For more choices, see our full canister vacuum ratings. I was so excited to come home and use the pet turbo claw. Gets clogged easily and heats up my hand so much I actually dropped it. Heres a top pick from Shark, a brand that earns Excellent ratings for both predicted reliability and owner satisfaction. Tried to fix it, did a double check and reassembly. This vacuum is a piece of junk!! So I called the customer service and she was not friendly at all, she rather suggested that it would be my fault that the piece fell off! Walmart I pray will give me a refund on this awful product. Contacted customer service, provided proof of purchase info, was given return authorization and told they would replace my vac. But a stick vac comes in handy for a small mess, like spilled cereal or broken glass. By the time I make at least 1 more trip to the repair shop I will have almost as much in gas as the vacuum cost. I am very upset--I need a vacuum cleaner.
But the brush works great with getting deep down in the carpet.
My husband had to have an emergency heart cath in May, I sprained my ankle really bad in April & was in a cast for 30 days so I couldn't drive to take the vacuum in. The assembly was OK. It has only be used about 6 times. Many of them perform well in our tests, although the tests arent as tough as those for full-sized vacuums. I bought a Dirt Devil Max Pat with the terrible call specifically because I have a lot of pets. It is too short and I have to attach an extension cord. Be the first one to find this review helpful. Eventually replaced the unit. Upright vacuums make up almost half of the U.S. vacuum market, according to manufacturers, and theyre the best at deep cleaning carpet, according to our tests. I purchased the Dirt Devil Upright to vacuum area rugs as we had replaced all carpet with Laminate Flooring. Finally gave up, tossed it in the trash and bought a different unit from a different company. Corded Stick VacuumsThree of the seven brands covered in our survey earn an Excellent rating for brand reliability: Shark, Miele, and Bissell. Our content is intended to be used for general information purposes only. Of the two other brands that earn an Excellent for predicted reliability, Rainbow earns a Very good rating for satisfaction and Filter Queen earns a Fair. When we asked members what type of vacuum they would buy next, almost half (48 percent) said they planned to buy the same type of vacuum that they currently own.
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