Save yourself the trouble and go with another company that isn't overwhelmed with "300 people calling a day." The 1st year of maintenance was included in the price. If you look at other customers concerns in reviews on different sites, this seems to be a pattern. Our service charge is $90, we discounted the service charge to $50. This website uses cookies to improve your experience. In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. The months went on, my calls were not returned and no maintenance appointments were scheduled. Well guide you through the process. single serving bottles for on the go hydration. We have paid enough to buy it many times over. The ONLY reason I got my money back was because I called and complained about it, and they were forced to see that the deal we had, and the money they charged me were wrong, and way off! Rent a water cooler for your home to keep your family and guests hydrated. After the tech arrived at the property they found that not only was the well pump bad, but the functionality for the system was non-operational and causing hard and discoloration of the water entering the home (the water was not hard as there was no testing done and water was not consistently discolored until they messed with it). BBB Business Profiles are subject to change at any time. [1], Solerex Water Technologies Inc., formerly part of a hotel interior design company since 1986, established itself as a separate organization in 1990. Landscape watering permitted on no more than one designated day each week, except that water applied by buckets, handheld or soaker hoses or drip-irrigation systems is permitted to maintain shrubs, trees and ornamental plants, but not grass or turf on any day before 10 a.m. and after 8 p.m.ADDRESSES ENDING WITH:ODD NUMBERS ON TUESDAY ONLYEVEN NUMBERS ON THURSDAY ONLYA complete copy of CCSUDs Drought Contingency Plan is available for review at our website crystalclearsud.org. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. It a/appears his issue is with them. "[2], Crystal Clear proved to be successful utilizing reverse osmosis for water purification. International Bottled Water Association. Additionally, when you find my system please bring it back and refund the whole system and $250 as well) We tried resolving this when she called and per recorded phone calls gave her all the options she could ask for but this comes from where she thinks it's only the issue was the check valve and that is so far from the facts (so are a lot of your "facts"). On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump (if I recall, I said the treatment system, not the pump) went bad, That it was the check valve the whole time.
Podcast explores connection between drinking water and healthy aging, Prepare your emergency kits now;above average hurricane activity projected for 2022 season, Increased consumer demand for bottled water as a healthy alternative to other packaged drinks, Investing in recycling is a critical step in caring for our planet, Bottled water industry supports recycling legislation, MYTH: It takes 17 million barrels of oil a year to make bottled water bottles. Have a Question? ****, My well ran dry due to drought, they came out quickly, Lindsey on the phone was great. Matt then proceeded to generate an invoice for $79.00. (The consumer indicated he/she DID NOT accept the response from the business.) The person (Melissa) who asked me to call and ask for her was away or in a meeting (so i was told), and would get back to me that day. BBB is here to help. The water has a heavy sulfer smell. he came to purchase those chemicals in our office on 2/7/20. We use Sulfur filters to oxidize and capture the elements that cause the nasty smell. I went with them. Just by removing calcium and magnesium elements from the water, we can soften your hair and skin, help appliances live longer, and save your money on household cleaners. The customer went through financing which is a third party company, not affiliated with Crystal Clear Water. Our water softener systems effectively reduce the unfavorable effects of hard water by addressing the problem at its source. When covid hit, they were unavailable for the additive. Crystal Clear is a bottled purified water brand of Solerex Water Technologies Inc. established in the Philippines in 1990. At the time of installation, my wife was recovering from neck surgery and I just had heart surgery. In conclusion we can not refund a service that was not paid for by the customer. bottles, 1, 3 or 5 gallon Make sure youre hydrated with Wooster. I am completely without water as they know. (The consumer indicated he/she DID NOT accept the response from the business.) These cookies will be stored in your browser only with your consent.
The tech made multiple estimates for resolutions to fix the issue for the well as well as fixing the quality of the water entering the home. The Tech over charged me $200+. I offered on a recorded phone call that we would give her her old system back she did not like that response and said never mind just cancel my service cancel my monthly and literally four weeks later we got a BBB review. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. Equip your office breakroom with a hot and cold water dispenser to promote inter-office communication. Hydration is important no matter where you work or play. Once we realize4d the mistake we refunded the difference back to the customer, resulting in the $50 fee only charged. distilled water. First of all, Covid has nothing to do with it. Last call was left on 8/23/21 which was the THIRD TIME that I was told I owed a balance on the entire system when I paid in full on the first day) times after we received this complaint. They finally called after he called them. Crystal Clear Waters convenient delivery schedules are designed to fit your unique needs. Crystal Clear Bottled Water is a bulk water seller and private label bottler that has been bottling and delivering water to businesses and homes throughout Iowa since 1975. They had came out to fix the problem and it still is coming around. The system was installed on 4/22/2021. We were called out on 10/15/21. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.While CCSUD produces water from a number of sources, the EAA water is a major supply source. One of our managers spoke to the customer after the repairs had been made due to her being mad, and offered the customer different options to help the customer out and make sure the customer was satisfied and happy with results, but all offers were declined. They never reset the programming and I went 3 months without proper water. If you believe you have a health or safety reason that would justify an individual customer good cause exemption from Stage 3 rationing, you may send a written request to the CCSUD business office. One of which is that CCSUD Staff distributes alerts via a notification system. I will attached the invoice and warranty. This not only improves the taste of your tap water but also changes the way it interacts with surfaces and substances within your home. Have Access to some of the highest quality Crystal Clear drinking water in Southwest Florida. No landscape watering between 10 a.m. and 8 p.m.2. Please use the direct link below to view information on our TWDB funded projects. They showed up while I was gone (I told them what time I would be leaving) and over charged me by $200+ Since the second "Tech" came out my water feels worse (slimy), and smells worse. He chose to go through them for financing as he didn't have the money to pay for it at the time. I waited -no call. Our team has more than 35 years of experience installing water treatment systems and were a proud member of the Water Quality Association. Still no return call from anyone in the office for days. I explained I couldn't afford to pay for their mistake. I did not, and would not cancel prepaid servicing that can affect my water quality. In Stage 3, CCSUD must achieve an overall 35% reduction in total water usage in order to achieve this reduction.Stage 3 water rationing will go into effect immediately and shall remain in effect until further notice or until:1. the EAA changes its drought restrictions, or2. A few day's later I noticed the water felt slimy, and smelled bad. The slimy water described, that is what soft water is, now that the softener is working properly. Water is life. Not only will you taste the difference in your food and [4], In September 2012, Solerex Water Technologies tied up with Sierra Leone company Peninsular Innovative Group to launch a Crystal Clear Water location in Freetown. If that was the case the new pump would not of ran for a month. |, Current Drought Stage & Watering Restrictions, State Revolving Fund Project Public Awareness Notification, THE PURPOSE AND TRIGGERS FOR A BOIL WATER NOTICE, CCSUD Zorn Standpipe Bid Information Link to CivCast. In Stage 3, CCSUD must achieve an overall 35% Why should we limit our celebrations to only a day or long weekend? Get top-quality purified drinking water, that is more purified than bottled grocery store water at a fraction of the price. You can opt for 24-count 16 oz. In my attempt to remedy, management was largely unresponsive to my outreach, dismissive of my concerns, and incredibly rude when they finally called back. The negligence and recklessness of this company not to perform proper maintenance in the first year, will no doubt lead to issues. You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN). The pump would've had issues from the start if the check valve was the issue. Please enter your email address. When I asked about the maintenance issue, he became angry and started spewing all sorts of excuses, from being short staffed, to people being on vacation, etc. I knew something wasn't right. You also have the option to opt-out of these cookies. CCSUD Staff and Management. I told her originally that I would send out for permitting and it would be 4-6 weeks for a new well drill as there are hundreds of wells going dry in Cape Coral. And it still come around. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Richmond, VA 23231. Address:4940 Bayline Dr North Ft Myers, FL 33917, 2021 Crystal Clear Water | All Right Reserved. We understand your system as well as your specific family or business needs. On September 9, 2021 I receive a phone call from Dave C. claiming that I had an outstanding 90 day due balance. Learn More As you each know, Central Texas has had very little rain in recent months and things are extremely dry. I am still waiting for that call. Thank you for your cooperation and immediate attention to this matter. https://www.facebook.com/bottledwatermatters///www.facebook.com/bottledwatermatters, https://www.pinterest.com/luvbottledwater/, https://www.linkedin.com/company/international-bottled-water-association/, Copyright 2022. So they dropped the service fee to $50. This is a scam. On June 3, 2021, Lyndsey and Brad W. arrived and changed the filter. It is clear they care nothing for the situation they have created. Advertising Media Kit. Safety concerns for Staff and Customers will continue to be CCSUDs top priority. I set an appointment with them to have a "Tech" come out and diagnose the issue (reprogram the system). That was the whole point of purchasing this system. Swimming pools should be at least 25% covered by evaporation shields when not in use.4. I offered on a recorded phone call that we would give her her old system back she did not like that response and said never mind just cancel my service cancel my monthly and literally four weeks later we got a BBB review (you called on 8/20 review was left on 9/3. The customer did not pay for the year of monthly free service and cancelled before the remainder of their free service was performed. Service call to go out, When the tech arrived at the property they found the check valve on the well had gone bad and was causing issues with the new pump. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Since then, we are paying a monthly charge to lease this carbon filter tank. The responder must have the "recorded phone conversation" as they mentioned above. It makes us who we are. Time Payment 877-868-3800.
No washing of parking lots, driveways, sidewalks or streets unless for health or safety reasons.3. Therefore, CCSUD must declare a Stage 3 Water Rationing Alert. They charged me $280 diagnostic I get that I am from HVAC & AUTO DEALERSHIP background, I agreed to pay it thinking surely there would be some follow up & action taken. The RainSoft AirMaster Ultra uses ultraviolet light technology and an ozone lamp to eliminate a wide range of common airborne contaminants. We had done everything they told us to do and we had done. The system was installed 6/25/16. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.While CCSUD produces water from a number of sources, the EAA water is a major supply source. Current and correct contact information is required by CCSUD for many reasons. If interested please go to Employment Opportunities and complete and email an application. January 2020 I was looking for a contractor to replace a sulfur filter tank for our house water system. All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness. water is one of the simplest life changes you can make that has the While under Warranty Crystal Clear came out to my home(which took 2 weeks for them to arrive) to replace a electrical plug. Promised to pull permit & call me-NOT A WORD since. If you have any questions or concerns, please contact the office at 830-372-1031. Watering ornamental vegetation or lawns is not considered good cause.Thank you for your cooperation!Management. Crystal Clear said they could do it for $600. No call. I'm guessing because they knew it was there fault. Employees dont talk around the water cooler nearly enough these days. We have made attempts to reach out to **** (customer) in regards to the situation she is referring to. The warranty is for 5 years. Crystal Clear Water, Southwest Floridas largest water treatment experts, helps customers get the water they deserve. That is 10 business days, not four weeks. We had purchase their unit on August 21 2019 for 3400,00 We had nothing but problems from then on. If we dont have enough, we dont function well. (The consumer indicated he/she DID NOT accept the response from the business.) 
Our whole-house water filtration systems do more than just soften your tap waterthey can eliminate unwanted contaminants such as iron and sulfur, and can also neutralize high levels of acidity in your water supply. The customer gave the approval for repairs and replacement of both the pump and the system (Because I was told the issue was the system and that's what would need to be replaced to have everything work) . On Tuesday, January 4, 2022 Crystal Clear Special Utility District (CCSUD) reopened the Business Office Lobby and resume normal business operations. The second Tech showed up when I specifically said I would be gone. This website uses cookies to improve your experience while you navigate through the website. Just a few days later my pressure switch just happens to go out. Couldn't recommend more!, Northern Virginia/ Fredricksburg 230 Industrial Drive, Unit J Fredericksburg, VA 22408 1-800-533-6617, Richmond 2710 Charles City Rd.
Click Here. No invoice ever. Stay fully stocked [3] Growing to over 2,500 franchise stores and expanding to reach other markets in Indonesia and Malaysia. For a premium water softener, drinking water purifier, whole-house water filtration system, or a combination of these outstanding products, homeowners in Fredericksburg, Richmond, and Fairfax County, Virginia, can turn to Crystal Clear Water Treatment. Anything that uses hard water takes a beating. As a matter of policy, BBB does not endorse any product, service or business. Since 1990, we have used the latest Over the years, the company has added coffee service, coffee brewing systems, coffee delivery, water treatment systems, laboratory water, restaurant water filtration systems, and more. Everyday tap water can contain chemicals like chrome, copper, nickel, arsenic, and even cyanide. with our larger 3 and 5 gallon sizes for cooking and entertaining. We also use third-party cookies that help us analyze and understand how you use this website. Get the convenience of water delivery, I believe this is why it failed, and I believe Crystal Clear is responsible for lazy craftsmanship which lead to it failing. The company has you sign a form at time of purchase that from the 2nd year moving forward you must pay $79.00 a month, and have it serviced monthly for the lifetime warranty to remain in effect. I am attaching the invoice as well as the Time payment documents. 2022 Crystal Clear Water Treatment | All rights reserved. There was no reason to touch the switch. Upon inspection I noticed that someone had removed the cap and didn't put it back on properly. Through a process known as ion exchange, RainSoft water softeners reduce the concentration of metallic minerals by replacing magnesium and calcium ions with sodium or potassium ions. The tech made multiple estimates for resolutions to fix the issue for the well as well as fixing the quality of the water entering the home. Please note our night drop, online, and IVR features will continue to be accessible 24/7. biggest impact. International Association of Better Business Bureaus. But opting out of some of these cookies may have an effect on your browsing experience. This system was installed in 12/19/2019. As for the pressure switch, our technician didnt do anything to the pressure switch. He could not understand why they took pump. Receive our News, Projects and ALERTS via Email: (Enter 10 Digit Cell Number xxx-xxx-xxxx). Crystal Clear SUD has an open Meter Technician position. Instead of trying to resolve the problem, and fix their mistake. After work was completed, the customer called back a month later stating the new pump was having an issue 1 month later but has been fine for the month. Crystal Clear Water engages in "questionable" behavior. If that was the case the new pump would not of ran for a month (that is correct, the pump did not consistently come to pressure with the new system). I am having our accounting department issue her a refund, even though I don't believe we did anything wrong. When I called 3 months later and explained what had happened. CCSUD gives notice of a change in drought stages or ends water rationing.The following restrictions apply during Stage 3 rationing:1. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
bromoform. Necessary cookies are absolutely essential for the website to function properly. We were called out and customer told us system was not working properly. The customer gave the approval for repairs and replacement of both the pump and the system. I hope that moving forward there was no irreparable harm done to my system due to this negligence. Crystal Clear Water misdiagnosed a pump issue, which resulted in a $5k+ loss on my behalf and management's refusal to correct the error. I was told because I was no longer under warranty, there was nothing they could do. contaminants known to cause cancer like chlorine, arsenic and Not to mention bacteria and viruses contaminating your water supply. We made the repairs of the check valve, and new pump ran fine again (not again, finally). Our water feels soft now and no more hard water stains.. BBB Business Profiles may not be reproduced for sales or promotional purposes. Therefore, CCSUD must declare a Stage 3 Water Rationing Alert. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts. We can update after our visit on 7/9. No contact was made in July, my messages were not returned. When I went to take a look at the salt tank, I saw the water level so low it looked like it was almost empty. This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification. Our Water Filling Club is especially for you.
I was stunned that he did not want to understand that I was extremely concerned about the system breaking down and my water quality. She paid an after hours charge for when we came out after hours to diagnosis the issue. Drinking more Its time to eliminate the embarrassing odor of your water once and for all.
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