When someone, without my consent starts trying to put stuff in my basket that offends me and I have the right to refuse their help. However, about 20 minutes later a clerk called me to tell me the patio manager felt that I should be charged a 25% restocking fee as they supposedly had special ordered another set for us two days ago. I got a big order (biggest pavers 72 lbs.). There is no effort to satisfy consumers, so we can have a good experience shopping in Menards. Basically, Menards just stole $30.00 from my bank account. They also recommend that you have it re-evaluated every other year for a cost. 
Unfortunately, we didn't get home with the cash register receipt for the purchase. I Purchased a Whirlpool 14CF Top White refrigerator Model WRT104TFDWOO SN VS50744795 from Menards in Rhinelander Wisconsin on July 10, 2015 for a price of $476 plus taxes. You have got to be kidding me!! They also do not tell you that on their website. 
So I went to their website and ordered a dozen Loctite epoxy tube sets for plastics. Now I'm back in NC as would be expected and my Menards rebate is literally worthless. We will have all of our personal and business needs met by Lowe's from here on. 
I don't need their help. Since the 48 month financing was one of the selling points of using Menards, my boyfriend was very patient and polite while this mistake was fixed. They need an updated system. They had been in my garage since delivery and had not gotten wet since delivery. They have the absolute worst customer service I have ever heard of, there is none! 
I called him back. His picture included seven installers flyers and the warning sign. Um who prints stuff? When I called the number and talked to Ryan in Wisconsin, I was told that unless I could provide receipts and prove which Menards store the items were purchased at, they would not honor the credit. I had a very bad feeling and experience with this Menards store. Each purchase within two weeks was defective! It turned out our order was scattered in various locations around the store and yard, unmarked. My husband and I, decided that we didn't want to purchase the $2200 set within 48 hours so notified them by phone. Another trip back was simply way beyond our budget until I went back to work in the fall (Im a teacher). I have not shopped with them since. I'm not going to go broke over $30 but it's the principle; I paid for product that they "supposedly" shipped and delivered. I am a grown man with working arms and a bag that I put items in all the time. That means no such employee existed at that store as the one I filed the complaint against according to Menards anyways. I stopped in the following week and was informed that the rebate was over and I would not be able to submit the form. I only had one container of spackle that I bought.
(I had used many tubes of it bought at their store.) Brett admitted repeatedly that he had spoken to Warren, the employee who had been in charge of locating our order and loading it, that Menards was 100% at fault, that our siding order boxes had not been stored together nor had they been marked in any way to indicate there were two boxes in the order, that yes, my boyfriend had verified in all ways aside from opening the crate that the order was complete, and that Warren had told Brett tonight that my boyfriend had asked yesterday about opening the crate but had been told not to because it could not be closed up again. Poor execution on their end. Menards website is a piece of crap. Their carpet installer stole my shop vac and weed whacker on the last day of the job. I am a wheelchair bound amputee. We get to a manager and he stands there staring at the paper. I debated with him on that subject. A couple days later he left me a voicemail.
And I said, "So?" I did not purchase an Extended Warranty. I've always had good luck at the store.
Plus I bought carpet from them only to unroll it to find a large bald spot in the carpet.
We then asked if the siding could remain in the Cheyenne store until late September, when I (a teacher) would get my next paycheck and would have some extra money to rent the trailer and make the trip. On 7/16 /2017 Menard offer 11% purchased item #6736057 Jensen Pulldown Kitchen faucet price went up for $114.0. Purchased 4 bath tubs, Menards only had only two in stock and so it could not be purchased on their website. Mostly because this business does not care about customers. If a store instills such "help" criteria in their employees, then why is it I am being the only one getting their "help?". Where are the cameras? I said, "The plant I purchased is right here in the pic right next to the sale sign. I used one of their advertised floor installers to install $1,600 worth of carpeting that I purchased at Menards. Called later in the day and found that the tubs were not pulled from stock and Rob had left for the day, spoke to "Will" and he said that he would pull the tubs from stock for my contractor. Purchased flooring from West Fargo Menards and some from Moorhead. Copyright 2022 Consumers Unified LLC. They give Instant rebates when they have 15% off bag sale, but it is on me to get a 11% rebate.
Took over 2 months to receive the rebate and in fact it was only an "in store rebate". My boyfriend and I ordered a three-part order from the Cheyenne store on June 13, 2017, making it very clear at that time that we needed to pick the entire order up at once, since we were literally on the other side of the state and would be driving more than 500 miles to get these supplies. When we called back this morning to arrange pick-up of the siding, since my house *has* to have siding, Brett told my boyfriend he is not refunding any of the packaging cost, and he is no longer offering any compensation.
They say the vendor is self-explanatory, so for your inconvenience but there is nothing they will do.
Now that I check the status of order it will not even ship until 5/31/2017. I wish I could give no stars. He was finally given the paperwork and told to drive to the back supply yard. I was told that I should have done my research on the carpet installer before using him. I cannot see any of the signs. I ask some kid if he can call for more help.
They are completely taking advantage of their customers. The whole Staff needs to be Trained on Customer Service. Its location on this page may change next time you visit. I bought 28 12' cedar boards from Menards store at Evendale, OH and paid $28 cutting fee (Home Depot and Lowe's charge no cutting fee for customers) to ask them to cut each board into two pieces (9' and 3'). I am ashamed to say I was swearing and **. So rather than becoming upset, I ignored her. Therefore, why in the world would they try to "help me?" Guess what? Tell us about your project and get help from sponsored businesses. So now she walks me back to the front. My package supposedly delivered 2 weeks ago. I explained that we had given Menards our business because we could just afford to make the trip to pick things up and still save money compared to what we would have spent at Home Depot in Rock Springs. I stopped yelling and he continued to "man" lecture me about how he didn't need to take my abuse and I needed to behave and whatever. The closest Menards store is in Cheyenne, WY, which is about 260 miles away. On July 4, my boyfriend got to the Menards Cheyenne location at noon. I hate I had to give them even one star. I am a home and business owner. Move in 20th century, so rebates can be entered from home computer. We will be passing through Caspar on the 18th of July and could rearrange our trip to pick the siding up without going too far out of our way. Since I purchased it online, they require a 25% restocking fee. Smith's Carpet & Decorating Company, Inc. Town & Country Home Improve- Ment Co, Inc. Design Innovations By Franklin Building Supply, Floor Coverings International Bloomington-peoria, Floor Coverings International Downers Grove, Floor Coverings International - North Metro Chicago, Chicago Street Decorating Center Of Geneseo Inc, Floor Coverings International Chicago North Shore, Floor Coverings International Orland Park, Creative Carpet & Flooring - Highland, In, Floor Covering Associates Of Merrillville, Boldens Carpet & Upholstery Cleaning Inc. "No," he said, he cannot store product like that. Stay up-to-date on the latest design trends, new products and special deals on the best flooring around.
This level of service stinks. I only had three installers to choose from. This profile has not been claimed by the company.
The yard is empty of employees. I stood quiet wondering. I'm very appalled and be certain that I will tell EVERYONE I know about my horrible experience and how RUDE and UNPROFESSIONAL Jordan was and she works in CUSTOMER SERVICE!!! Several other searches get the same results. That guy could not help us. He assured us both, in multiple phone calls, that he is the only person allowed to handle this situation, there is nothing we can do but to return to the store within 14 days to pick up the order, and we are being unreasonable to expect anything additional. (I was used to not being able to remove it except by hammer and chisel even then it took a lot of chiseling to finally get it all off.) What is your problem!?". Pray Lowe's is coming soon!!! He gave me a fictitious name and title. Now the other day I was in the Menards. I sued them in small claims court but lost because their thug attorney lied and presented pictures of a supposed set up where they have warning signs along with their advertised installers. I was at work. There have been a couple of bad experiences at Menards. I hung up at that point, I was so angry. Menards wished me well in finding a solution to getting the unit fixed. Menards never took responsibility, no apologies, and don't even try contacting corporate. I yelled at the employee with the verbiage "What the hell are you doing! A couple of days later my contractor on my nickel went to pick them up and he was told there is no paperwork to back that up and he wasn't able to pick them up and no one did anything but say to go back to Evendale to fix the paperwork.
They negate to tell you that on their website. I came back practically every night (building a patio). Upon closing the chairs ONCE both plastic pieces broke! I used to live in Michigan and had a Menards close by never had a HD, and Lowe's moved out many years ago. They need to be brought up on gouging charges. I ordered 6 foot boards from the desk go back in the yard there are no 6 foot boards. Once I realized the paint on my walls should have dried and still looked too wet (about 2 hours work later as I was doing touch ups) I exchanged it for satin finish. Posting this to social media is my first step in getting my voice heard. So could not redeem my rebate. A link has directed you to this review.
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