affordable spa covers order status

Below I am including some information about how to handle the delivery when it comes to you. ** BUYER BEWARE**My story is same as others here ordered my cover in April of 2021, still getting runaround on delivery and same sad stories of backed up production. There are additional instructions and in your delivery information below. We will keep you updated with your order. Okay so my experience with this company began January 10th, 2021 when I placed an order for a new Spa Cover and was charged $345. Called for status 5/31/21: now estimated lead time is 18-20 weeks, and no guaranty, just another estimate. I checked status about 8 weeks later and was told the lead time was actually about 26 weeks. Grow your business. When he called Affordable Spa Covers in June 2021, he was told it would be delivered in November. Finally delivered in February, with a torn cover. The cover came from Coverlex. Thank you for shopping with us. The sent me back a partial color pallet (they were sure to nit include the medium gray in their photo). Garbage company. Same BS as everyone else. There is no excuse other than they must be liars and thievesthat's my opinion. Please be aware there is also a $150 penalty for order cancellations after 24 hours no exceptions. When I called on March 22, 2022 I was given a sad story that COVID 19 has caused reduced production of the spa covers and then a shortage of foam. If you order a cover and cancel after 24 hours they charge you $150. My experience is identical to everyone elses written on the site. I've waited 11 months. This site will not allow for links to the exact website, but it is pretty easy to find. Everyone that has been screwed by the, April 31,2021 Can not deliver what sales department sold and misrepresented the product that I was told that I was buying, Thieves and unethical business practices. Just like everyone else has said, I wish I would have read the reviews before ordering. pool loop loc covers safety hydropool ground tub inground covid above coronavirus before Do not order from them!I ordered a cover Monday, they didn't give a lead time, so I called Wednesday and they said 16-24 weeks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They do not even deserve the level one star but they do not offer any level lower than that, Bait and switch stay clear away I saw a scam coming after I ordered called attorney general in florida they said these people are under investigation and to file a dispute with my credit card company they found in my favor and issued a charge back now these thieves are trying to get their 150 dollar cancel fee from me wait in h*** for that stay away from these jerks. Probably using our money to pay for their own amenities?? Then if you decide to cancel they want to charge you 150$. Also to add to this. Dominate search results. I have notified them multiple times and they kept extending the delivery date. Every month I send an email inquiring as to my order status (ordered 1/11/21). SAD BUT TRUE - ALL THE REVIEWS ARE TRUE - THIS COMPANY IS GOING DOWNI bought a cover in 2011 and went back. Avoid this company at all costs. I sincerely hope that we can resolve this business matter in a professional manor going forward. If it is not damaged, sign for it and keep it. Avoid like the plague. I was satisfied and did not check their reviews as of late. I ordered my cover 3/24/21 and it is 12/23/21 and I have not received my cover. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Asked woman to state the refund policy-24 hours to cancel the order after initial placement, otherwise $150 to cancel. There are additional instructions and in your delivery information below. We use dedicated people and clever technology to safeguard our platform. DO NOT USE this company or fall for their beautiful website and pricing. If enough complaints come in, typically staff will at least look into the situation. We greatly appreciate Affordable Spa and associates. I cancel the order and they refund my purchase minus $150 service charge. They are a scam. Received an email stating that it should be here February 2022. If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover.Best Regards,Affordable Spa CoversThank youJoanna V. Affordable spa covers wow! Other customers have complained about the same situation. Come August 30th, I contacted the company as I received no correspondence since May? We are running about 16 weeks right now. Ordered spa cover in January ,it's now middle of April and still have heard nothing . 4401 112th Terrace N, Clearwater, FL 33762 United States, https://www.affordablespacovers.com/store/, This profile is powered by Birdeye. Same BS as everyone else. Plus after waiting 10 days and heard nothing on the order, and the standoffish, miserable customer service! We are working hard to get your cover shipped to you as soon as possible. If it does ship with Forward Air, they will deliver your cover with no signature required. You probably will never see a cover or your $.###Update. At this time, I was assured a May Delivery date which was frustrating but understandable at the time due to Covid, so I assumed difficulty to obtain supplies. They will not return my money. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. I was told that In Production does not literally mean it is in production but that my group of orders should be next up to be processed, or something along those lines. This company needs a class action lawsuit and hopefully the Better Business Bureau can initiate it with so many people scammed by this company. Affordable Spa Covers Affordable covers should be called Worst customer service ever, Affordable Spa Covers. In February 2021, I ordered a spa cover that was supposed to take 6-8 weeks. So, come December 3rd, I yet again contact this company for an order update and guess what? You will receive a tracking number via email once your order is on its way. READ THE REVIEWS! Zero Stars. We could expedite for another $75, but STILL AN ESTIMATE for the end of July instead of September. Please read it carefully. I can tell it's medium gray as it has a green hue to it. Thanked her for her time and immediately called our credit card company to dispute the charge. Of course, I canceled the order. After our phone call I immediately filed a fraud report with my credit card company. There is a special place in hell for companies like this. page 1Affordable spa cover continued April 31,2021Re Nancy L. dates continued 10/09/202011/11/202011/30/202012/11/202001/09/202101/25/202102/8/202103/26/2021and today as I write this letter 04/31/2021.I am attaching Pictures of various situations of hot tub cover to the email that this letter is being sent with. I filed a BBB complaint and will see what happens.Seems that even if they end up shipping it, there's a good chance of it being damaged with inadequate shipping protection. They take your money and tell you the cover will take 12 months. The company owner Alejandro Flores-Ramirez has owned other companies (spa covers and drywall) with the same reviews and similar complaints in Florida. Bless, John Crane page 2. Information provided by various external sources. I told Juliana if we dont get it by August, I am reporting them to the Better Business Bureau. Also filed complaints with FTC #142550002 and the FBI Fraud Department. Placed our order May 2021 and still waiting. They are a scam of a company, and once you pay YOU WILL NOT RECEIVE THE PRODUCT! I emailed them with photos. We are very understanding that the past year has been difficult for every company and person. 2 things I hate in life liars and thieves. After Googling reviews on Affordable Spa Covers of Clearwater Florida I find they have 370 scam complaints through the Better Business Bureau. Avoid Coverlex Inc and Affordable Spa Covers. I too can't stand thieves . They just give me a different delivery date. This is a scam. My husband ordered a hot tub cover in April of 2021. Every email that I received they still waiting on foam, now they say end of May. This was totally unreasonable and not disclosed at time of purchase. I received some rehearsed response from the person answering calls as to why I couldnt get back my money on the cancellation fee. "Since you accepted the package, our deal is now done and we have no responsibility." I explained that I specifically ordered a one-piece trifold all stitched together with a sketch, dimensions and attachments based on medical conditional needs. Almost as if they have robbed people so often that they know exactly what to say to frustrate you further! Companies can ask for reviews via automatic invitations. Called them and got the same bullsh_t excuse others seem to be getting . Don't waste time with them. Due to closures and shortage of materials, we have fallen behind on our normal production times. She refused to process a refund via the phone, stating that it had to be done in writing via email no exceptions. Beat local competitors. Going to do another formal complaint this evening with the Clearwater Police. He is obviously running scams to make a living. Seems many people are in the same boat with them. Verification can help ensure real people write reviews about real companies. Now this got me excited, thinking it would be shipped out shortly after. And directly on their website it does state: I Received a call from Jeff-Sales director on 11/30/2020 and he was calling me to inform me that the production department wants to make my cover in two-fold one piece which is NOT what I ordered on 09/09/2021 and paid for as per drawings and documentation. Legally they cannot charge you for services that were not rendered AND the $150 has to be for JUSTIFIED cost of services rendered! If the cover is not damaged, keep it. 2022 Trustpilot, Inc. All rights reserved. The lady refused to process my refund directly back to my card, I was informed the only method is mailing me a check. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. When you call them. Please read it carefully. I cancel the order and they refund my purchase minus $150 service charge. We are working hard to get your cover shipped to you as soon as possible. After several attempts the company made no response back to BBB and BBB gave me suggestions on other agencies, I could contact to dispute my claim. Nice SCAM business model. All reviews are published without moderation. Andin every reply I get another sob story about production delays, promises for shipment NEXT month, and offers to pay more to have it expedited. THey will take away their CC authority with too many complaints. This is not true. Fellow victims.feel free to follow my lead! Here is my response from the famous Joanna! Would enjoy reading about how some customer beats the crap out of the owner of this company for being such scammers! Again, this date came and passed. Basically they give ever excuses not to be accountable. The next communication I received was that the cover was shipped out and scheduled for delivery in January.BELOW IS A LIST OF CONCERNS AND ISSUES WE ARE EXPERIENCING Cover was not made to my specifications (one piece trifold) Pull handles are not where they should be as I requested thus impeding one person close. Some cover hold downs have been added where they should not be, thus impeding push off opening of tub. The third fold is not attached via stitching and no weather gasket seal between that I requested, this allows for constant heat loss. Maybe a new owner ??? VERY IMPORTANT. This is my 1st time I'm dealing with a company that never delivers a product. How they are still able to operate a business online without being shut down is beyond me. While they laugh all the way to the bank. Nancy L. This was no surprise as each and every deadline comes and goes with a longer delay in processing my order. When you cancell they charge you $200. I just filed an official complaint with the Florida Attorney General's Office. If the cover is not damaged, keep it. COMPLETE SCAM! Due to closures and shortage of materials, we have fallen behind on our normal production times. I even took a washed out charcoal towel as a reference for color. Get more reviews from your customers with Birdeye. This business is unclaimed. My next call was June 28, 2022 and was told by Juliana it would be ready the beginning to the middle of Aug 2022!! Probably using our money to pay for their own amenities?? Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371. If you have any further questions, please give us a call. Affordable Spa Covers is THE worst company to order from!! Great price great Testimonials But they can't be true from my experience. The take payment in full up front, I call after 8 weeks to inquire about a shipping date, they tell me it won't be shipping for another 3 months. Easy, done. WTF?!?! I have filed a complaint with the FCC & BBB however, I doubt anything will come of this since the FCC collects info on poor business behavior/trends and this business already has an F rating with the Florida BBB. This is either a scam or just an extremely poorly run business. It seems as if they only have a sales department no production. She refused to ever allow me the opportunity to speak with anyone beside herself, no supervisor. They are lying thieves. This is either a scam or just an extremely poorly run business. Maybe the FCC will eventually charge them with a crime & come through for all of us and all the that have been taken to the cleaners! Love this company! It is medium gray. After placing an order, we got nothing but the run around & was then told turn around time was 18-22 weeks for a hot tub cover after they charged us the day of the initial order. Everyone that has been screwed by the deceptive business practices of ASC needs to file complaints with Floridas AG and the BBB. Had they informed that it was going to be manufactured in two pieces attached via Velcro I would have cancelled. I have contacted the BBB and am going to lodge a complaint to Clearwater chamber of commerce and their attorney general's office. This business is exploiting a somewhat legal but very unethical gray area with their $150 cancellation fee and are robbing customers of their orders and their hard earned money! Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371.VERY IMPORTANT. Garbage company. It is now November and I contact the company again to seek any updates? Call now and cancel the charge asap. From the reviews I have read ,looks like I have been scammed . Too many disputes and they lose their ability to use VISA MC and AMEX. I ordered my cover in September, they took my full payment via credit card, I recently asked for an update and have not received a response. If you call them to check on your order, they try to bump you for expedited shipping 74.99. We will keep you updated with your order. Free shipping on all spa covers! Jeff had assured me that he would forward this information forward to production department and email me with a production day which I never received. ** DO NOT ORDER from this company **SCAM ALERT **. Below I am including some information about how to handle the delivery when it comes to you. If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover. Learn more about Birdeye. As I have mentioned on several occasions We have medical needs in this household requiring routine use of hot tub for hydrotherapy and your business decisions are a direct impact to our family and the equipment needed. Read 2 more reviews about Affordablespacovers, DON'T EVEN THINK OF ORDERING FROM THESE PEOPLE. Production has delayed your order to be out on the first week of January due to the shortness of foam. In November 2021 when he asked for his money to be returned they said no. The likely ONLY reason that they have NOT been sued is because most people will not bother going after the $150 and the company knows this! I called the credit card company. And why stop shining lights on this snake company.tomorrow I will reach out to local media outlets and let them know about the company in Clearwater giving their city a bad name. On Thursday, I told them to cancel the order but they said it will cost $150 after 24hrs even though there is no way any money was spent on the order, given the lead time. DO NOT DO BUSINESS HERE or you will surely regret it! Claim your profile to access Trustpilots free business tools and connect with customers. Order pending for weeks. I had the exact same experience. Ordered new cover, said it was 4-6 months out. We were informed it would be ready in June of 2022. Ordered spa cover in August. The lady on the phone whose name is Nancy L. (she wouldnt provide me a last name). You will receive a tracking number via email once your order is on its way. Total scammers! They are lying thieves. Had to put 1 star, because negative 5 stars is not an option.

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