first timer going there with my family. I have stayed here previously and loved it, stupidly booked again without checking and now I cant see any mention of room credits. It's worth noting that not all of the live shows get the best reviews from past guests. I also provide free round-trip private airport transportation We are concerned about safety so like the idea of staying at an all inclusive where we are more isolated rather than an in-town hotel. Just from what I was reading made it a little confusing. We are at the Reef Playacar before Moon Palace. Hi, we are planning a 4-5 night getaway with our teens, age 18 (son) and 16 (daughter). Thanks, Buffett I appreciate youve been asked and answered questions about the opening of the water park before and youve stated the park is fully open, but this differs from information on the actual Palace website. Thanks again for your two cents. While I found great food to eat, Id love to see the Moon Palace restaurants, with what are clearly amazing facilities and resources, prepare more excellent high end and imaginative 100% plant based offerings. We have stayed at Beaches Tutks and Caicos and Negril. According to our sources, the ferry company Barcos Caribe belongs to the ex-governor of Quintana Roo who is currently in jail now for stealing millions of dollars from the state. We are traveling with a group of eight to Moon Palace Sunrise March 28 April 5. We didnt plan any excursions, so perhaps its a better deal there. Have a wonderful trip. Many thanks tracey, Hi Tracey, Do you pay a fee to be in the speciality restaurants? . In the meantime, if theres anything else contact us via customercare@playadelcarmen.com or call us on our toll-free number 888-537-9797 we would be happy to assist you. Our family has a Palace membership and we have traveled to several of the Cancun resorts. you can keep a live eye on the situation in Cancun here https://www.hrhcancun.com/webcam.htm , I hope that helps. . Its a wide-open stretch of white sand with meticulously-aligned loungers and beach beds. ), a coffee/ dessert bar, and snacks galore. Gran Caribe Real recently changed to Panama Jack Resorts Cancun. As long as you can forego the ocean swim (which can easily be solved but taking a few excursions or visiting a sister resort), this resort is fabulous. If we would of upgrade to The Grand can we also use a Moon Palace without an extra costs ? Moon Palace offers accommodations near resorts, making the hotel a great fit for travelers seeking an upscale experience. Tara, Hey Tara, you would have to contact the hotel directly. I hope that helps have a wonderful trip and let me know if youd like to get booked in on any tours. Would Moon Palace be a good choice for us? Thank you, Hola Lucinda as this is an all-inclusive everything is included. Hola Heidi! I am booked for August this year and am travelling with 14 year old have told boys. There are two rooftop pools, both of which have a more adult-friendly vibe. However, you must pay a 16% tax at time of check out on the total amount of resort credit used. Hi , My friends and I ( two couples ; age -23-27) just booked Moon Palace and we are planning on visiting Cancun this year in November but it comes to our attention that The Grand could be a better option. Catering is available for cocktails, banquets and more. I read some review about the over charging pictures, but other than that, what are the other problems? I would be really angry if I decided to stay there believing in what the travel agents said and once being there finding out that they do have dolphins in captivity. We are flexible in our time and could do Jan through May. I was worried that the water park was not open but reading previous replies you said its open which I was glad to hear. None of our visitors have ever complained about it before, and I just asked some of our Travel Specialists who have stayed here before, and they never heard anything. You can pay either cash or card. The 436-room Dreams Sands Cancun Resort & Spa is an upscale all-inclusive that attracts both party-minded couples and groups, and families. Copyright 2022 by Theannikaacademy. The connecting room options are an awesome idea especially for teens who like their own space. If you would require our help getting from one help to another contact me at sarah@playadelcarmen.com and I can give you a quote. Hey there Jonathan, the grand is a separate booking entirely so unless you booked there you wont be allocated there. Thanks for getting in touch! This place is needed fantastic! Hey Jorge, thats not a silly question at all. Any idea if this is possible? The Palace Resorts offer each booking of 3 nights or more resort credit. Ive passed your inquiry on to our dedicated travel team here at PlayaDelCarmen.Com, they will be able to advise you better with what youre looking for. Is there a way to get a deluxe family sweet that is on the lower level with your own mini pool outside? Hi , I am visiting in November with my partner and friends(age-23-27). We are dealing with an agent who has recommended this resort. Updating as we speak. We are heading down to the Grand at the end of the month with Kids ages from 4-10 years old .is there a certain building you would recommend to stay at since we want to be close to the water park and lobby if thats possible. Get the best prices on this hotel with us! Peter McLoughlin. The beach and pool area are important to us. Fantastic food & drink options, a great range of services. as well, is there a way to request a quieter area of the hotel? im travelling to moon palace with my parents and kids (3 and 6 years old). to 75. Coincidence? They can expect all kinds of pool games, activities such as windsurfing, paddle boating, kayaking, and more! Sarah, will you please send me the information on the private transfer?
However I did see that Playa is only about 2 1/2 hours away from Moon Palace. Required fields are marked *, Get discounts on the top-rated tours in Cancun, Playa del Carmen, and Tulum. One of our awesome Travel Specialists will call you now. Hope that helps, dont forget if you need any advice on tours or want to take advantage of our special discounts so you can make the most of your time here, let us know, we would be happy to help. 
You can indeed. If our room is not at the Grand location of Moon Palace, is the waterpark accessible for us without any extra cost (family of 4)? We can get you tours if you want but we are not the Moon Palace, so we cant accept resort credit. Getting in and out of Cancun by air is relatively easy, and the airport is only 25 minutes away by car. The truth is, weve never had any of our clients give us any such bad feedback in regards to alcohol consumption at this hotel. Contact them at customercare@playadelcarmen.com. I am not sure if it is complimentary, you would need to check directly with the hotel. We are staying at the Moon Palace in June 2018 and I have a few questions. They were the worst part about planning and made my day so negative. The biggest one was that IF there is an issue there doesnt seem to be a recourse in getting it resolvedeither you get the run around or just sorry and no compassion. And all like a water park feature or other fun amenities (simulated surfing, climbing wall, Eurobungee, biking). Keep an eye on your emails. 
I have been looking for the perfect all inclusive resort for about a month nowI have 2 kids (14, 10) and I think an all inclusive would be perfect since they love to eat constantly! Hoping I made the right decision about going here. The all-inclusive plan covers all food and drink, including top-shelf liquors (though there are upcharges for premium wines and the like). Thanks for reaching out. However, that is what we are here for. At least several hundred yards/meters back from the waterline. . The swimming pools at the Moon Palace are enormous and cover most of the property between the ocean and the buildings. Want to check out the resort for the day? Great, informative review. It's a fresh, mostly modern look that sets the tone for the rest of a stay here. Hey there Tajendra, yes the Moon Palace prides itself on their wide range of dining options, rest assured you will find something to satisfy your tastes. Is this why we are awarded and entitled to resort credits, or is there something we are not being told? Sarah seems to have a great grasp on the landscape and once I fill my wife in on the trip, I am sure to have more questions for her. Probably not. Hola Cynthia, this resort prides itself on boasting the best activities no matter which section you stay, however, many people choose the Grand section because it means they have access to the waterslides without an extra surcharge so it depends on how your children feel about that, whether its something they are interested in or not? Kukulcan Km 11.5, 5, 77500 Cancn, Quintana Roo, Mexico: "Stay at this hotel if you love BEDBUGS. As a company, we dont support capturing these majestic animals for entertainment purposes. It can get very hot midday, so aim for early morning or late afternoon/evening if you plan on playing. It offers 27 holes and was built in compliance with USGA and PGA regulations. How ever I did have one question regarding the time of travel from the airport to the grand moon place resort. Since you live there, can you please share with me what you are seeing and hearing? Thanks, Thanks for getting in touch One of our Travel Specialists will contact you shortly, with information on the room categories along with a description for this fabulous hotel. Howard. Thank you very much. Thank you so much for your patience. This is the best site of reviews so far .
When are we expecting the Waterpark to be opened? This is a company in Cancun where you can rent mobility scooter by the day. Violence in Cancun is far removed from tourists and involves drug cartel members only. I appreciate your offer to help me make a booking elsewhere, but Im reluctant to spend money unnecessarily on another water park, when one of the reasons I booked The Grand was for this facility. DONT PLAN YOUR WEDDING HERE I am researching our activities options now, based on the information we were sent. Hey Missy, Nizuc is open please contact us at customercare@playadelcarmen.com for the best deals/perks/discounts. Is the Flowrider part of the grand hotel? My decision to go to this resort was enticed by the possibility of using $1500 as resort credit. They all have balconies with varying views. In regards to money, it really depends on what type of trip you want to have if you plan on leaving your hotel to go on excursions or have a wander around the city I would recommend exchanging money before you get here. Oyster's Fact or Fakeout: Snooki's Latest Getaway, Spicy Room Service Additions, and More, Totally Wild and Trashy Spring Break Spots, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, On a large, white-sand beach in the heart of Cancun's Hotel Zone, Three pools with ocean views plus kids' pool with waterslide, All-inclusive rates plus entertainment and games all day, Four restaurants and multiple bars including three swim-up bars, All rooms come with a double whirlpool and balcony, In-room features include liquor racks, smart TVs, and coffeemakers, Sleek and trendy spa, and a fitness center with ocean views, Child-friendly features include arts-and-crafts, video games, and kids' menus, Tours and excursions can be booked through hotel, Constant hum of activity, especially in high season. Also if I am taking a shared shuttle from the airport, how many stops away is the moon palace one of the closer resorts? If rooms 2 rooms are booked on one invoice how likely do you think they would be near one another. Is Moon Palace In Cancun Or Riviera Maya? There is plenty of water in this hotel, however it is different from the norm Caribbean water. Kukulcan Km 11.5, 5, 77500 Cancn, Quintana Roo, Mexico? , We visited Cancun 2 years back and stayed at the Paradisus. Our Travel Specialists here at PlayaDelCarmen.Com will be happy to help you. great question, no, the only rare case is when people have mistakingly drunk the tap water. Id also suggest the resort realize that not everyone, even adults, these days is so into boozing it up all day. I want to make a sound choice on a family vacation but I cant seem to find the best resort for that. Looking for the best family resort. We review hotels and tours like this to give people a well-informed depiction before they book with us. Glad you love the site, we work hard to provide our customers with honest, relevant, and up-to-date information. Mini-bar with liquor dispenser (yeah), coffee maker and 24-hour room service is included, so you never have to leave the room ?. How is The Use of Testosterone Boosters Received in The World of Professional Sports? We are trying to book something fro middle of feb. We have 4 kids ages 11 6. Usually, banks offer the best deals. We have a holiday booked for moon palace on july it says all inclusive but now ime reading that you need too buy credits too eat and drink etc also whats the weather like. For example: $300 max at the spa, and most spa services were close to the max. Hey Carol, thanks for reaching out and for reading my article it means the world. Let us know if you have any more questions about your upcoming vacation here in paradise, AKA Playa Del Carmen! Hey Monica, thank you for reaching out. Thanks for getting in touch, pardon the delay! . There will be 8 of us in total, including 4 kids, ages between 12 and 15. You can take a cab or bus from the highway. Are there any activities for my daughter? 
The quick overview is that the resort is fabulous, but not for beach lovers. I totally agree with you about the dolphins. Other features include four restaurants, five bars, a fitness center, and a spa. The credits barely cover anything in the spa or excursions so you have to still pay out of pocket AND you have to pay taxes on them at the end of your stay. Any suggestions? Yes, they have arcades and video games. Wondering if there is loud air traffic overhead of this resort given its proximity to the airport? I agree when handling the hotel event planners directly it can feel somewhat like you are just a number. Sounds as though things have changed since our last visit here. Thank for getting in touch! Given your lengthy review of the resort, I had hoped youd actually been recently or at least had a contact who could confirm either way, but maybe not? im really excited about the food its one of the most important aspects of staying somewhere for me! Is there an even better option (without spending a complete fortune)? We were considering Moon Palace for this years visit but just read your review on the beach. well be heading out for day trips to coba, tulum and isla blanca. I asked to meet with the pre-planning team because the consistently ignored my requests and they didnt take any responsibility of their wrong doings. Guests 18+ can enjoy the on-site disco. The pools will 100% be warm enough for swimming this time of year as January onwards is actually the extremely dry season here. I see one of our dynamic Travel Specialists was in touch with you over the weekend. Our dedicated weddings team here at PlayaDelCarmen.Com are passionate about creating bespoke weddings for people like you. I wasnt aware of the difference in the beach water, my family of four was hoping to be within walking distance to beautiful white sandy beaches now it seems well have to leave the resort to find them. Cell service is excellent in Cancun and at the hotel. For access to The Grand at Moon Palace (a day pass from 7am-7pm ) the cost is 200 USD per person. How Much Is A Taxi From Cancun Airport To Grand Moon Palace? What is your recommendation on which section is appropriate for kids: sunrise, nizuc, or grand?
If you are staying at The Grand can you use Moon Palace without an extra costs ? We cant live without it even when trying to getaway. I totally understand how important it is to keep the kids entertained on vacation, thats why Im pleased to inform you that the waterslides are now fully back open. Set directly in the middle of Cancun's Hotel Zone, this hotel is surrounded by all manner of other large-scale properties. We need 2 rooms but are hoping for our own private pool or at least being able to pick a room close to everything. The only violence in Cancun is that between drug gangs, its far removed from tourists. Hi Sarah, My wife and I only have one child, a boy who will just have turned 7 by the time we go. It happens a lot here in the Cancun and Riviera Maya. The main pool is where much of the hotel's activity take place, as there's a nearby stage that hosts live entertainment and the hotel's movie nights. There were very few people swimming (I did not go in either). For the second year in a rowmore, would recommend booking before your arrival or as soon as you get to the hotel. how advance we need to book SPA services? Hi Molly, I would recommend to people with kids. This means you have access to all restaurants, bars, and services in both resorts. We stayed 6 nights, got $150 in resort credits which were highly restricted (only $30 can be used at the spa) and subject to 20% fee to use them. Sarah.
Day passes cost $100 for the whole day. Thanks for the info! I am truly concern about the security. Have also heard nice things about Dreams resorts (Mujeres Tulum). If not, I am happy to send a quote if there is availability. I was really hoping to spend some time in the ocean at the beach and am sorry to hear that its not that great. Hello Far, paradise awaits! 2 and a half hours for our food. My daughter loves to go in the water and jump with the waves and it seems that is a no go here.
My secret spot: right outside the spa there is a swimming pool area overlooking the golf course. What Is The Difference In Moon Palace Sunrise And Nizuc? Moon Palace is extremely popular with our existing clients. Do we get money exchanged or use a debit or credit card? $50 pesos a day is more than enough, it equates to around $2 USD. What is the difference between the Gand and the other two buildings. When you try to find a clean plate they tell you, you can't touch other ones and you have to take the dirty plate that's on top. In any of these areas, you can see many restaurants, theaters, and pools. Located in the Sunrise lobby, the teen lounge has a video game center, a small area for movies, games such as air hockey, pool tables, and foosball. Yes, if you upgrade to Grand you will be able to use all the facilities at Moon Palace for no additional cost. Ive stayed and worked in 100s of all-inclusive hotels over the years. Please email us at [emailprotected] for all the deets. If you are not staying at the Grand, there is a surcharge for the waterpark, although you would need to contact the hotel directly for those rates. Thank you. Hola! Being the largest convention center in Cancun and the Riviera Maya, it has been used to host events from Mexico Showcase & Travel Expo to COP 12 and Mainstreaming Biodiversity Expo. Which of them two would you recommend better ? Of course, almost without questions, the beach is the main draw at this hotel. Hey Julie, thanks for your kind words. One glaring example of their weakness in this realm: I was at a buffet that included beans frijoles and the label on the dish clearly warned no vegetariano / not vegetarian meaning the beans no doubt had something like pork or chicken mixed in. I understand that if you stay at Moon Palace Sunrise, Nizuc or golf villas and want to go for dinner at Moon Grand you have to pay for a day pass. Their event planners do not respond in a timely fashion, they try to nickle and dime your for everything. I have read other reviews stating it it like 45 minutes? What are the procedures for security if violence breaks out and what training do they receive? Since its an all-inclusive, well have to purchase that from the resort. Hats off to not supporting this awful practice, as a company we too do not support them due to the moral implications. They have a kids pool area, which includes water slides. It is EXTREMELY unlikely that violence will occur in the resort but rest assured all staff members will have been briefed on how to handle such situation should it arise. does the resort gives concessions for non alcohol guests. We were sent information on how to use our $1,500 resort credits. Hoping for a quick response due to promotions ending Oct 31st. Do you know if the waterpark is open? Does Moon Palace Cancun Have A Swimmable Beach? Hola Victoria, thank you for reaching out to us. How Far Is Moon Palace Cancun From Airport? Hi, this is great info but I dont see anywhere on their website the resort credits you note in the above that is dated January 2021, based on length of stay. A prominent hotel chain in India is Palace Resorts, whose clientele number is more than 5,000 and whose workforce is 8,000 members. you dont have to pay anything entering or leaving. Moon Palace Cancun appears to be a great family and teen friendly all-inclusive resort. If so Playa Delfines (Dolphin Beach) is a great option the water is shallow and beautiful here so you dont have to worry about them getting swept up in a wave, and dolphins are regularly spotted from the shore. Im pleased to inform you that the waterpark is now finished and fully back open. We hope that helps. I wouldnt worry too much about thinking you made a mistake.
Very few items in the gift shops are eligible. I will surely made it public aswell. Is the beach at the moon palace really as bad as I have read?
Hopefully u can help. For women, its easier. Is there Uber or Lift or other similar transportation opportunities available in Cancun?
Hey Tammy, the rates vary and they are not always available during peak season so please contact your accommodation for more info. We are NOT directly affiliated with the Moon Palace. Can they get a day pass to these two resorts? Thanks! They consider adults from 13 years old and its not possible to accommodate 4 adults in only one room.
The hotel has an incredible animations team, providing the best activities all day and throughout the evening. Rest assured my review was personal and I have stayed here several times. A Guide to Golf Attire for Men: Heres What You Should Have in Your Wardrobe, How Do Our Favorite Footballers Recover After Challenging Seasons. One of our awesome Travel Specialists will contact you shortly with additional information on The Moon Palace! Cab or bus? I booked Moon Palace and wanted some more advice on which resort is best for teens. Wondering if you can give me some more info on moon palace. We have some great ones! , Hey Shagun, reach out to our travel team at customercare@playadelcarmen.com and they will help you find the best deal best on your vision for your vacation. A few negatives Ive read: -Huge resort: golf cart required to reach the other buildings in the hotel. One of our awesome Travel Specialists will contact you shortly,with more info on Moon Palace . The rooms at your hotel have been recently renovated and they are very nice. Plus, well get you all the perks and discounts you are entitled to. Enjoy! Ladies if you are looking for an easy and fun place to plan your wedding.LOOK ELSEWHERE. So to be clear, the beaches at MOON PALACE are pretty much so-so at best and it appears fro what I am reading, its really not possible to just walk into the clear blue water. You will have an amazing time staying at the Moon Palace. I will have one of the team reach out to you about arranging one for January. If you book the hotel with us we will ensure you get the best deal and be able to answer any questions you may have about the hotel more efficiently. With the death of at least 55 people in 60 days I would like to know what is done to prevent the spill over of violence onto the resort. For example: Waiting hours for space at a reservation only restaurant, asking for towels or room basics and waiting hours for them, the food not being up to par for a resort of this magnitude, the resort credit not being as awesome as they make it sound.
Also do you know which of the building #s are considered to be the new Grand and not the renovated Grand? There are several cabs between Cancun Airport and Moon Palace that can cost between $220 $270 per passenger. Jose Chapur, of Palace Resorts, has recently opened a Moon Palace Jamaica Grande hotel in Ocho Rios that marks the companys first overseas venture beyond Mexico.
There are plenty of resorts that boast a kids club with tech free entertainment like scavenger hunts, arts and crafts and athletics. Hi, can you help clear something up for me. Cancun Bus Station is 15 mi away from this property and La Isla Shopping Mall is 17 mi away. I have booked for 14 nights. That does help explain things a little one other thing I forgot to ask is safety at the airport both when we arrive and depart as there was some mention of risks there. I would be surprised if it would be in the GRAND as I would assume it would be specified in the booking since it seems to be a bit separated from the to others and more high end. What would be your recommendation for what we bring for money? The hotel will advise you upon arrival. Do we need to bring formal dress to be able to enjoy restaurants like Le Chateau? Hi , Which affordable resort would you recommend for a family with teens that would have a better beach than the moon palace, Hey Nikki. Hey Sarah Once you speak to your provider they can tell you how much resort credit you have. I thought I would be able to access the waterpark as well but have read that I will have to pay to use this. The beach at Moon Palace can be rocky in some areas, and water shoes are encouraged. How do Dreams, The Grand, Beaches all compare? This awesome addition allows kids and adults to attempt surfing. Hey Rochelle, please find the brochure below which details everything you need to know about how resort credit can be used. Please advise as we are coming with kids and they are looking forward to play in the warm water. You can read our recent review herehttps://www.playadelcarmen.com/blog/sandos-caracol-hotel-review/. How disrespectful to your guests to just think you can ignore us and we would go away.
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