The service and the food were perfect!!!!!
We loved the hotel and the staff were all very friendly.
WE WERE UP GRADED TO PREFERED STATUS AND IT WAS GREAT!!!!!!!!!!!
The beach was a little small and crowded.
It was beautiful!
The room was outstanding, very comfortable beds and gorgeous views!
will go back.
We would definitely stay here again.
Everything was great specially the attention of the staff. Beds, decor, food, restaurants (ambience, quality, service), Kids Club (for 6 year old), drinks, professional and friendly service from employees, weight/exercise room were all excellent. Great food, beverages, service, beds, rooms - it is a great resort.
Lack of fruit! The food in the buffet and seaside grill were great.
Dreams Puerto Aventuras remains as my favorite all-inclusive resort.
Only suggestion would be that the beach could use a clean up. We had a great time at this Dreams Resort. Heather contact the staff and told them it was our 20 year friendaversary and they spoiled ya rotten !!! Good food. Our spa treatments were high quality too. We have stayed at Dreams Cancun in Sept. And this one although only one star less it's worts 3 stars maybe.
We felt like queens ! This hotel is more geared towards couples and families, but other than that it was a wonderful trip and I would definitely recommend it to other (couples or families with children), wonderful beautiful clean hotel, staff was very friendly and at your service at all times, wonderful entertainment, beautiful grounds, very worth-while!
food was okay. We loved that we could eat outside for every meal if we wanted, and loved having lunch right on the beach - and amazing lunches they were! We're never going back and would not recommend it. Only negative was that there is no printer in the business office.
All restaurant staff are amazing,drink and food orders as expected.
This was my 4th trip to this resort.I am never let down or disappointed by the service I receive. However, the front desk and the concierge were available to help if printing was required.
I RECOMMEND THIS!
Food was great and large variety in the buffet. Very happy about that. :) Gracias. Electrical on lamp cord "zapped" me. Friendly and efficient staff.
Would be nice to hear the waves from our room instead of the music.
They were extremely friendly and welcoming!
We found some garbage on the shore and in the water.
service was hit and miss. Nice to be able to get away from noise and go to adult section once in awhile.
VERY NICE STAYING IN THE PREFERRED 7TH FLOOR.LOVED THE PRIVITE CONCIERE.
We upgraded for a very reasonable rate to a room on the 7th floor and were shocked to realize it was one of the corner 2 room suites with a wrap around balcony! Good security for the grounds.
It seem that they would find you wherever you were.
So it made us nervous when we met one of them cause we didn't know if they would try to stop us and tell us the same story again & again.
Great beach access for kids as bay is sheltered so no big waves, Constant music from 8am-10pm. good for families lots of small kids.
Food was marvellous & delicious at every one of them.
Beautiful room and bathroom. Concierge staff really helpful with airline web check-in and printing of boarding passes for our return home.
Not all staff could speak or understand english so ordering and receiving drinks/food was sometimes a hassle. Hallways really echo the noise.
We have just returned from Puerto Aventuras.
Old beach chairs, back rests broken.
beach was good with lots of fish. This hotel had wonderful, friendly staff. I would definitely not go back to any Dreams in the Riviera Maya district. All of the staff were friendly and helpful. hotel is nicely settled .Beach is small and shallow with rocks.Stupid coupons have no value and should not even mentioned. definitely not for singles looking to party, however downtown Playa del Carmen is amazing and worth the trip at night time!
The amenities on the 7th floor (self serve champagne and OJ, fully stocked bar with bartender and food at all times of the day, scented cool face cloths and a private concierge) were amazing!
As an older lady travelling alone,I feel quite safe here. Room was clean and bed was very comfy. Staff was super friendly and helpful.
Not a 4 star!
It was disappointing to swim and see plastic spoons n wrappers floating beside you.
Unfortunately we had a bad experience at this hotel.
The only thing that bothered us were the time sharing people. The back side (Marina side) is great for Adults seeking solace or adult-fun. It was by far the best hotel we've ever being to. Spa, soeacil dinners, free excursions ! Just everyone.
Resort seemed very modern and not authentically Mexican. It would make more sense to make the lawn area in front of the ground floor rooms shorter and put a second row of pool chairs behind the existing ones.
Serve is very friendly and fast.
Virtually no line ups at the bars. Smelly pillows!
This is the 7th resort we have stayed @ and it is certainly in the top 2.
We had a great time. Spacious.
Swimming area was really nice, not rough water. Well worth the upgrade! No wristbands, no reservations for a la carte, nice hotel with nice beach area, some food very good, bed very comfortable, part of a nice compound and marina - great for running. I found their buffet to be weak I wasn't impressed with the food selection.and when it was closed you could still walk in which some of the staff would get angry but it is hard to tell when it is open or closed.
The water pressure in the shower was a little weak.
Everyone there was amazing !!!! Great food choices. The beach needed a bit better raking.
From reception staff, entertainment crew, bars and restaurants employees, room service.
This is NOT 4.5 STAR resort in my opinion.
All around a great trip.
Very well organized. Beach was a little small.
Rooms were as pictured, clean, super comfy bed!!
Helpful and friendly staff. We really enjoyed our stay it was nice and friendly resort. Also internet service is a bit pricey. The staff where all friendly and willing to assists with anything. Very relaxing vacation spot for couples or family. I had a wonderful week at your lovely resort, Love the location and all the wonderful staff, Unfortunately the beach was full of seaweed daily but of course not the resorts fault the tried daily to remove it, Previously DREAMS PUERTO AVENTURAS for this review. There were a ton of activities to choose from and there was a Dolphinarium and marina within walking distance.
The food was great.
The start of our trip was amazing. We were welcomed with a nice cool wet hand towel, escorted to the front service desk for check-in and given a champagne welcome drink. We would definitely return to this resort! The front side of the hotel is great for families and folks that love the beach.
small hotel over booked. Would rather not have time- share staff or vendors of souvenirs on resort property. Small beach but nice area. Hotel needs TLC and food choices poor, rooms not cleaned properly.
It was a beautiful hotel and we had an amazing time.
Restaurants close because of weddings and events so access is limited by this. This resort is very Micromanaged. Called maintenance and they repaired it.
What a mistake that was.
Fantastic evening entertainment.
Excellent food!
Good service.
The Oceania was a bit disappointing for service, but the food was good.
Pools were good. we had a problem with our room and did not get it settled until next day. It was only a short drive to Playa del Carmen.
Only single socket plugs available as well.
Really enjoyed the nightly entertainment.
Every restaurant were very welcoming & friendly. Would definitely go back.
World Caf food is poor and the balance of amenities I would describe as mediocre at best. front desk not helpful unless you speak spanish. The grounds were beautiful and the staff very friendly. We were immediately impressed with the front desk reception staff.
The list goes on. Far from airport, calling for services unanswered, very noisy late partying, many large groups, lots of very young children - noisy.
Should be free wifi at this quality of resort. Not very busy but as the week went on more and more people were arriving and by our last day the place was packed.
Room was not cleaned until after 5 one day.
Hotel very full, food below average, loud noisy neighbors, but nice location. my daughter was married here and was charged extra for almost everything. Protected beach area so not a lot of current in water. Spotlessly clean.
There was a pool just for adults on one side and another for kids/families on the beach side.
There needs to be more chairs around the pool. Great family vacation.
No free wifi. They make you feel at home. I came to this resort with my best friend!
Workers were very welcoming & happy. Very good. Most staff very good with speaking a variety of languages, particularly English. Internet was available at a price. And our travel agent Heather Kearns helped us pick it.
Doesn't compare to the Dreams Puerto Vallarta.
Very good service & very clean hotel.
We trusted them with our Family & Friends to celebrate our wedding one of the most important days of our lives.
It was the best trip we were ever on!!!
Also service was unpredictablesometimes good other time very poor. Everyday there was a new surprise for us !
Previously DREAMS PUERTO AVENTURAS RESORT AND SPA for this review. Staff was great.
People very nice and attention is good.
The average rating for this hotel is not available at this time.
Telephone didn't work but was replaced/fixed immediately.
Entertainment was good.
Staff was friendly, hotel was very clean, restaurants were very nicely decorated. Extremely friendly staff and fun entertainment crew. Small hotel so everything was close by.
Beach good for kids because it's just a little bay but too many rocks in the water, forget it if you're counting on long walks on the beach or jumping in the waves. Food was great. A great resort. pools with people drinking and smoking in them. We were very happy with our recent trip to Dreams Puerto Aventuras.. this is especially great for families with young kids.. we would consider going back their in the future! But overall it was lovely.
Beach area was clean, lots of space, no fight for chairs.
Always a great vacation at Dreams - this was our fourth or fifth time back. Amazing English speaking staff, wonderful kids club and elegant adults only section.
Lots to do.
No reservations on a large Cartes and they were never busy. Nice decor.
Activities for everyone.
Good beach.
Super comfy beds. other tourist can easily access hotel and use facilities at YOUR expense-could also be security issue. No recent reviews have been submitted. Service was overall really good. Also as a travel agent I will recommend this location to several of my clients. Food was below average, hardly anything healthy and little whole grain products, variety below average. FYI: Smokers beware!!
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