[Content_Types].xml ( k0^1F>tZX{sV.mO3:Nx`NX7h=3VH,2#J@. 2.3.7 Alternate Recovery Facilities / Hot Site
If necessary, the hot site at SunGard will be activated and notification will be given via recorded messages or through communications with managers. 2.3.3 Contact with Employees
Managers will serve as the focal points for their departments, while designated employees will call other employees to discuss the crisis/disaster and the companys immediate plans.
Description of Disaster:Commencement Date:Date/Time DR Team Mobilized:
Activities Undertaken by DR TeamDate and TimeOutcomeFollow-On Action Required
Disaster Recovery Team's Work Completed: Event Log Passed to Business Recovery Team:
_________________
Disaster Recovery Activity Report Form
On completion of the initial disaster recovery response the DRT leader should prepare a report on the activities undertaken. The Business Recovery Team (BRT) will consist of senior representatives from the main business departments. 
This will involve the use of formalized change control procedures under the control of the IT Director. Plan exercising ensures that emergency teams are familiar with their assignments and, more importantly, are confident in their capabilities. %%EOF
The following event log should be completed by the disaster recovery team leader to record all key events during disaster recovery, until such time as responsibility is handed over to the business recovery team. Whenever changes are made to the plan they are to be fully tested and appropriate amendments should be made to the training materials. Employees who cannot reach staff on their call list are advised to call the staff members emergency contact to relay information on the disaster. Description of Emergency:Date Occurred:Date Work of Disaster Recovery Team Completed:
Name of Team MemberContact DetailsContacted On (Time / Date)By WhomResponseStart Date RequiredRelevant Comments (e.g., Specific Instructions Issued)
___________
Mobilizing the Business Recovery Team Form
Following an emergency requiring activation of the disaster recovery team, the business recovery team should be notified of the situation and placed on standby. The contents of the report shall include:
A description of the incident
People notified of the emergency (including dates)
Action taken by the business recovery team
Outcomes arising from actions taken
An assessment of the impact to normal business operations
Problems identified
Suggestions for enhancing the disaster recovery and/or business continuity plan
Lessons learned
Communications Form
It is very important during the disaster recovery and business recovery activities that all affected persons and organizations are kept properly informed. Since difficulties experienced by one group could significantly affect other dependent tasks it is important to ensure that each task is adequately resourced and that the efforts required to restore normal business operations have not been underestimated. The disaster recovery plan is to be kept up to date to take into account changing circumstances. Availability of company credit cards to pay for supplies and services required post-disaster
5.3 Legal Actions
The company legal department and ERT will jointly review the aftermath of the incident and decide whether there may be legal actions resulting from the event; in particular, the possibility of claims by or against the company for regulatory violations, etc. :
Technical Specifications:
Network Interfaces:
Power Requirements;
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE EQUIPMENTProvide detailsSPECIAL APPLICATIONSASSOCIATED DEVICES
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide detailsNetwork ServicesProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Network
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
Support Systems
Support system
Critical network assets Critical interfacesCritical files to restoreCritical network services to restoreOther services
Disaster Recovery Plan for Voice Communications
SYSTEM
OVERVIEW EQUIPMENTLocation:
Device Type:
Model No. Each member of senior management will be issued a CD and hard copy of this plan to be filed at home. In the event of an actual emergency situation, modifications to this document may be made to ensure physical safety of our people, our systems, and our data. It is also very important that only authorized personnel deal with media queries. Suppliers of critical goods and services will continue to support recovery of business operations as the company returns to normal operating mode. UPSs also remotely monitored.Loss of communications network services 44Two diversely routed T1 trunks into building. This process should be formalized in order to ensure that all parties understand the change in overall responsibility, and the transition to business-as-usual. Activity Name:Reference Number:Brief Description:
Commencement
Date/TimeCompletion
Date/TimeResources InvolvedIn Charge
__________________
Disaster Recovery Event Recording Form
All key events that occur during the disaster recovery phase must be recorded. ;
Decide which elements of the DR Plan should be activated;
Establish and manage disaster recovery team to maintain vital services and return to normal operation;
Ensure employees are notified and allocate responsibilities and activities as required. One of the tasks during the early stages of the emergency is to notify the Disaster Recovery Team (DRT) that an emergency has occurred. 4115 0 obj
<>
endobj
:
Technical Specifications:
Network Interfaces:
Power Requirements;
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE EQUIPMENTProvide detailsSPECIAL APPLICATIONSASSOCIATED DEVICES
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide detailsNetwork ServicesProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Switch
Provide details
Scenario 2
Total Loss of Network
Provide details
ADDENDUM
CONTACTS
Support Systems
Support system
Critical network assets Critical interfacesCritical files to restoreCritical network services to restoreOther services
Appendix B Suggested Forms
Damage Assessment Form
Key Business
Process AffectedDescription Of ProblemExtent Of Damage
_____________
Management of DR Activities Form
During the disaster recovery process all activities will be determined using a standard structure;
Where practical, this plan will need to be updated on a regular basis throughout the disaster recovery period;
All actions that occur during this phase will need to be recorded. Procedures have been addressed to ensure that communications can be quickly established while activating disaster recovery.
WAN redundancy, voice network resilience
Probability: 1=Very High, 5=Very Low Impact: 1=Total destruction, 5=Minor annoyance
2 Emergency Response
2.1 Alert, escalation and plan invocation
2.1.1 Plan Triggering Events
Key trigger issues at headquarters that would lead to activation of the DRP are:
Total loss of all communications
Total loss of power
Flooding of the premises
Loss of the building
2.1.2 Assembly Points
Where the premises need to be evacuated, the DRP invocation plan identifies two evacuation assembly points:
Primary Far end of main parking lot;
Alternate Parking lot of company across the street
2.1.3 Activation of Emergency Response Team
When an incident occurs the Emergency Response Team (ERT) must be activated. J The strategy chosen is for a fully mirrored recovery site at the companys offices in _____. The format shown below can be used for recording the activation of the DR team once the work of the damage assessment and emergency response teams has been completed. The report should be given to business recovery team leader, with a copy to senior management, as appropriate. 2.3.8 Personnel and Family Notification
If the incident has resulted in a situation which would cause concern to an employees immediate family such as hospitalization of injured persons, it will be necessary to notify their immediate family members quickly.
Name Of Business ProcessCompletion Date of Work Provided by Business Recovery TeamDate of Transition Back to Business Unit Management
(If different than completion date)
I confirm that the work of the business recovery team has been completed in accordance with the disaster recovery plan for the above process, and that normal business operations have been effectively restored. KEY BUSINESS PROCESSBACKUP STRATEGYIT Operations Fully mirrored recovery siteTech Support - Hardware Fully mirrored recovery siteTech Support - Software Fully mirrored recovery siteFacilities ManagementFully mirrored recovery siteEmail Fully mirrored recovery sitePurchasing Fully mirrored recovery siteDisaster Recovery Fully mirrored recovery siteFinance Fully mirrored recovery siteContracts Admin Fully mirrored recovery siteWarehouse & Inventory Fully mirrored recovery siteProduct Sales Fully mirrored recovery siteMaintenance Sales Fully mirrored recovery siteHuman Resources Off-site data storage facility Testing Fully Mirrored Recovery site -Fully mirrored recovery siteWorkshop Fully Mirrored Recovery site -Fully mirrored recovery siteCall CenterFully mirrored recovery siteWeb Site Fully mirrored recovery site
1.4 Risk Management
There are many potential disruptive threats which can occur at any time and affect the normal business process. Fire and smoke detectors on all floors. How did it happen? Each potential environmental disaster or emergency situation has been examined. E F n o p q $a$gd
# $a$ $a$ q r s t u v w x y z { | } ~ &. 4133 0 obj
<>stream
The report should contain information on the disruptive event, who was notified and when, action taken by members of the BRT together with outcomes arising from those actions. The information given to all parties must be accurate and timely. 2.3.1 Emergency Alert
The person discovering the incident calls a member of the Emergency Response Team in the order listed:
Emergency Response Team
_________
_________
_________
If not available try:
_________
_________
The Emergency Response Team (ERT) is responsible for activating the DRP for disasters identified in this plan, as well as in the event of any other occurrence that affects the companys capability to perform normally. Included in messages will be data on the nature of the disaster, assembly sites, and updates on work resumption. Policy Statement
Corporate management has approved the following policy statement:
The company shall develop a comprehensive IT disaster recovery plan. Note: A priority sequence must be identified although, where possible, activities will be carried out simultaneously. 0
A disaster recovery report will be prepared by the DRT leader on completion of the initial disaster recovery response. The report will also contain an assessment of the impact to normal business operations. 2.3 Emergency Alert, Escalation and DRP Activation
This policy and procedure has been established to ensure that in the event of a disaster or crisis, personnel will have a clear understanding of who should be contacted. All staff must be made aware of the disaster recovery plan and their own respective roles. 1.2 Plan Documentation Storage
Copies of this Plan, CD, and hard copies will be stored in secure locations to be defined by the company. 2.3.2 DR Procedures for Management
Members of the management team will keep a hard copy of the names and contact numbers of each employee in their departments. In addition, management team members will have a hard copy of the companys disaster recovery and business continuity plans on file in their homes in the event that the headquarters building is inaccessible, unusable, or destroyed. The disaster recovery plan should cover all essential and critical infrastructure elements, systems and networks, in accordance with key business activities.
All employees must be issued a Quick Reference card containing ERT contact details to be used in the event of a disaster. Tornado5Electrical storms5Act of terrorism5Act of sabotage5Electrical power
failure34Redundant UPS array together with auto standby generator that is tested weekly & remotely monitored 24/7. In a DRP exercise no one passes or fails; everyone who participates learns from exercises what needs to be improved, and how the improvements can be implemented. Groups of Persons or Organizations Affected by DisruptionPersons Selected To Coordinate Communications
to Affected Persons / OrganizationsNamePositionContact DetailsCustomersManagement & StaffSuppliersMediaStakeholdersOthers
____________
Returning Recovered Business Operations to Business Unit Leadership
Once normal business operations have been restored it will be necessary to return the responsibility for specific operations to the appropriate business unit leader. We have considered a wide range of potential threats and the results of our deliberations are included in this section. In particular, any estimate of the timing to return to normal working operations should be announced with care. 2.3.4 Backup Staff
If a manager or staff member designated to contact other staff members is unavailable or incapacitated, the designated backup staff member will perform notification duties. Each member of the Disaster Recovery Team and the Business Recovery Team will be issued a CD and hard copy of this plan. A formal risk assessment shall be undertaken to determine the requirements for the disaster recovery plan. 2.2 Disaster Recovery Team
The team will be contacted and assembled by the ERT. %PDF-1.5
%
These include errors and omissions, directors & officers liability, general liability, and business interruption insurance. 4125 0 obj
<>/Filter/FlateDecode/ID[<35FCC891D2EBAF458897B7D259D8A695><437157FFB5828140AC2468B128288816>]/Index[4115 19]/Info 4114 0 R/Length 64/Prev 225986/Root 4116 0 R/Size 4134/Type/XRef/W[1 2 1]>>stream
What are you going to do about it? I confirm that above business process is now acceptable for normal working conditions. In addition to the business recovery team leader, the report will be distributed to senior management
The report will include:
A description of the emergency or incident
Those people notified of the emergency (including dates)
Action taken by members of the DRT
Outcomes arising from actions taken
An assessment of the impact to normal business operations
Assessment of the effectiveness of the BCP and lessons learned
Lessons learned
__________
Mobilizing the Disaster Recovery Team Form
Following an emergency requiring recovery of technology infrastructure assets, the disaster recovery team should be notified of the situation and placed on standby. It is assumed that business unit management will be fully involved throughout the recovery, but in order for the recovery process to be fully effective, overall responsibility during the recovery period should probably be with a business recovery process team. Successful DR plans launch into action smoothly and effectively when they are needed. Recovery Tasks
(Order of Priority)Person(s) ResponsibleCompletion DateMilestones IdentifiedOther Relevant InformationEstimatedActual1.2.3.4.5.6.7. The BRT Leader will be a senior member of the company's management team, and will be responsible for taking overall charge of the process and ensuring that the company returns to normal working operations as early as possible. If insurance-related assistance is required following an emergency out of normal business hours, please contact: ____________________________________________
Policy NameCoverage TypeCoverage PeriodAmount Of CoveragePerson Responsible
For CoverageNext Renewal
Date
5 Financial and Legal Issues
5.1 Financial Assessment
The emergency response team shall prepare an initial assessment of the impact of the incident on the financial affairs of the company. The plan should also be validated by simulating the circumstances within which it has to work and seeing what happens. hbbd``b`kA5{DqUW4`lL@bO0
The team's responsibilities include:
Establish facilities for an emergency level of service within 2.0 business hours;
Restore key services within 4.0 business hours of the incident;
Recover to business as usual within 8.0 to 24.0 hours after the incident;
Coordinate activities with disaster recovery team, first responders, etc. Hmf_:lrk4b
jV}-3K]y$RVT0}4VnZru,)8]mvT&'g1C6{) e0vYfxChUtqu@kE%8h=0|0k]]!n )". endstream
endobj
startxref
It is likely that during the recovery process, overall responsibility may have been assigned to the business recovery process lead. 1.3 Backup Strategy
Key business processes and the agreed backup strategy for each are listed below. This will only happen if everyone with a role to play in the plan has rehearsed the role one or more times.
3.2 Media Strategies
Avoiding adverse publicity
Take advantage of opportunities for useful publicity
Have answers to the following basic questions:
What happened? Appendix A Technology Disaster Recovery Plan Templates
Disaster Recovery Plan for
SYSTEM
OVERVIEW PRODUCTION SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY FOR SYSTEM ONEDailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM ONE
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for
SYSTEM
OVERVIEW PRODUCTION SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for Local Area Network (LAN)
SYSTEM
OVERVIEW SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for Wide Area Network (WAN)
SYSTEM
OVERVIEW EQUIPMENTLocation:
Device Type:
Model No.
- Mineral Air Troubleshooting
- Alfie Floral Print Spaghetti Strap Bodycon Dress
- How To Install Inground Pool Wall Foam
- Woodworking Workshop Plans
- Greenworks Chainsaw Sprocket
- Lego 40550 Instructions
- Harry Potter Scholastic First Edition
- Living Libations Net Worth
- Aa Battery Holder With Leads