It was said that it was on its way. Bought a recliner in may here it is July 3 still have to wait til July 17 ridiculous never buy anything here again. Worst customer service over the phone! not worth it. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. Both were very helpful and answered all our questions. I have been looking in Marlo, Raymour and Flannigan, and other furniture stores. We were quoted a price that we agreed on. Terrible experience. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. Now I have to take time off work to be home. This was my first home purchase and I did it all on my own so I was so upset with the damage. For a disabled Sr. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. 1 hour minimal time on hold. The glass shade brings a fresh take on this design making it the ideal lamp for your living room, reading nook or office. i Lost another day, cancel all my plans for nothing! Bruh, I hadn't even made up my mind. Stendmar 3pc Contemporary Grey Microfiber Fabric Sectional Sofa Chaise Ottoman S168LG. No delivery issues, delivered on time. I paid $103 for the item. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. But yesterday they never took the payment! I can probably mach the stain close enough. Needless to say my quest had to sleep on a air mattress on the floor. The earliest delivery date was a month from purchase because the bed was back ordered (on sale, but back ordered? I ended up waiting over an year for that & still ended up doing it myself. Terrell was really the only most helpful person that day, this call even delayed him from picking up his children from daycare, which is totally unacceptable. I would have to order it full price.
Have yours at a wholesale price!! No Credit is required and everyone is approved! For Orders totalling less than $699, a special handling fee may be applied. PLUS the base did NOT have drawers. Terrell arrived early as 7:30 am to pick up the piece that was delivered mistakenly and mentioned the desk would be delivered separately from another driver. We liked 2 different models of bed frame and 1 matress and we told Nakisha exactly what we wanted. I have never had a bad experience with Ashley's until this location. Im not a heavy person or even a big person. This also happened on the first replacement where they gave a date only to not show up. I have had the literal worst experience buying furniture. Any Senior should avoid them like the Plague. They sent two men to inspect it. So I'm still out $150 for that as well. Back in September of 2021, I had a flood. contact 416-740-2379 or 416-743-7700 Website: www.aerys.ca. With his expertise, knowledge and the showroom choices I was FINALLY able to come to some decisions on my room sets. DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. I am writing this now because the replacement end table came. The delivery company damaged one of the dressers.
She also provided a detailed summary of the items we were getting. He refused to give me the store's direct number. I know all companies are having issues but to make a call to them only to be told to leave a message that will be returned in 48 hours is ridicules. This place had many nice salesmen that were able to negotiate prices for it. I WILL NEVER DO BUSINESS WITH THE STORE AGAIN. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. 1) The prices of items in the store are 25%+ higher than on their online store. I especially liked the man-cave sofa that lights up! They were both super friendly and funny. The sales guy I was working with asked the customers who walked in what the promotion was the last time they came in so he could prove to me how much it fluctuates and what a "great deal" it was. I usually shop at a small Amish furniture store in Berkeley, but thought I'd give this place a try to save me a few K's. I placed a 3rd call to Ashley furniture and spoke with Barbara, she was going to look into the issue and get back to me. For Sale: Mint Condition Sectional from Ashley Furniture!! I had also bought a matching dresser with the bed and now I am stuck with both. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. and cancellation policy still applies to us, even though there is no interest in delivering the purchased bedroom set. Love my new couch! So I just gave to my daughter. He actually made it right and only changed me for the one pillow. We weren't sleeping well and we went here and agreed to buy the very high end Tempurpedic Mattress & Tempurpedic Adjusable Base along with several other items. Needless to say, he is worth coming back to this store. So they told us our delivery would arrive on August 17 2019. We tried to look through different sets of coffee tables but nothing excited us. He left I assumed he would be back to fix everything nope never saw the repair man again I reached out to Ashley over & over again they never responded didnt return my emails nor my phone calls. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. I called my salesman and he said his manager would approve the credit. Now they say they can "maybe" deliver the rest of my furniture by August 10th. After a couple of months the sound got worse so reported both issues. Sleazy. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel.
Here's a shot of my couch blending with my existing tables and my oil painting that my brother did for me over 45 years ago and also Here is a shot of my winged back chair looking from my living room in to the dining area..love and ha(View Full), My husband and I stumbled into Home Living Furniture when looking to purchase items for our new home. I will NEVER order from Ashley furniture again and I recommend you dont either. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! Now I guess it is under new management, I cringe when I even drive by the store. The manager said it will be refunded back to my mom's card. (1) Marketing practices are really deceptive. I just want them to come get the thing and give me my money back. My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow. It was like sitting on wood. 
Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes. with the same order). My husband was asked to come into the store FOUR times for "paperwork" and then once October hit, we called to make sure that our furniture would be delivered and were told that we would have to wait until the end of November for delivery. I will never shop at this furniture store again! We now have enough credit to buy a house and I can't wait to fill the rooms with items from Ashley furniture. EVER. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. I ended up buying a leather recliner chair and was helped by Maryanne. This has been the worst furniture buying experience that I have ever had. I was privileged to have Mr. Lonnie as my salesman. Linen-weave textural fabric is paired with posh designer pillows that truly perfect the look. They won't match their own price. The Algonquin store is useless. Stay away from Ashley Home Store if you don't want to lose money. I will never buy furniture from ever again from Ashley's and I will tell all my friends/family not to shop at Ashley's. They refused to order another one also refused to come get it. My order delivered on time, but the header part was broken (photo#1,#2). I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! We asked them to take the item, "we do not want it". Their warranty is much better than, an oh well to bad from Ashley. 2 months later, we now only got 3 of the 4, for then to lie again. She sold us a Gruve mattress which we never tried out becau;se it turns out the one I wanted was not available for immediate delivery. I also purchased a sofa and love seat & those cushions crushed in under 2 years.
The delivery crew had no idea why and asked me to contact Ashley. We tried the suggested mattress as well as others. Join our newsletter to know about our new arrivals, events, contests, design tips, and more. This brand new Ashley sectional can be yours for $25/week Visit us in store at: 809 Victoria St N. Making Life Affordable! SMH. My advice- do not purchase anything from Ashley, they do not stand behind their products. They told us to expect 4 items, and only recieved 2 of the 4. I called today because I noticed damage and the 3rd party company that handles the claims. Oh you know what? Amazon Brand - Stone & Beam Westview Extra-Deep Down-Filled Sofa Couch, 89"W, Smoke, Signature Design by Ashley Jarreau Sofa Chaise Sleeper Chofa with Pull-Out Cushion, Blue, Signature Design by Ashley Darcy Casual Plush Sofa, Dark Blue, Signature Design by Ashley Clonmel Microfiber Extra Wide Seat Adjustable Power Reclining Sofa, Brown, Sponsored | Based on star rating and number of customer ratings, GDFStudio Christopher Knight Home Aidan Mid Century Modern Tufted Fabric Sofa, Beige, Signature Design by Ashley Paradise Trail Outdoor Patio Sofa with Cushion and 2 Pillows, Brown & Beige, Signature Design by Ashley Grasson Lane Modern Farmhouse Outdoor Patio Loveseat, Brown & Blue, HONBAY Reversible Sectional Sofa Couch Set L Shaped Couch Sofa Sets for Living Room 4 Seat Sofa Sectional with Storage Ottoman for Small Apartment,Grey (Sectional+Hydraulic Rod Ottoman), XIZZI Patio Furniture, Outdoor Garden Sofa sectional, Wicker Patio Furniture with Wather Resistant Cushion and 2 Pillows (Beige), HONBAY Reversible Sectional Sofa Couch L-Shape Sofa Convertible Couch for Living Room 4-seat Sofas Sectional for Apartment Dark Grey, Signature Design by Ashley Hallstrung Contemporary 2 Seat Leather Power Reclining Sofa, Dark Gray, Signature Design by Ashley Savesto Feather Blended Cloud Armless Wedge, White, Signature Design by Ashley Stoneland Faux Leather Manual Pull Tab Reclining Sofa, Light Brown, Signature Design by Ashley Harleson Modern Farmhouse Sofa with Nailhead Trim and 5 Accent Pillows, Beige, Signature Design by Ashley McCade Contemporary Manual Pull Tab Dual-Sided Reclining Sofa, Gray, Devion Furniture Contemporary Reversible Sectional Sleeper Sectional Sofa with Storage Chaise in Light Gray Fabric, Signature Design by Ashley Darcy Casual Plush L-Shaped Reversible Sofa Chaise Chofa, Black, Signature Design by Ashley Nemoli Contemporary Chenille Sofa with 4 Accent Pillows, Gray, Signature Design by Ashley Accrington Plush Loveseat with Tufted Back, Gray, Amazon Brand Rivet Canton Deep Mid-Century Modern Sofa Couch, 88.6"W, White. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. Dont Buy from Ashleys. The Baceno 4 Piece Sectional Chaise Sofa, made by Ashley Furniture,
Just wait for a call for picking up furniture then resend the furniture to you. At this point I would like my deposit refunded. I bought mattresses for 4 different beds. Now they tell me I'm STUCK with it all! My husband ordered a couch late November and we were told it would be delvered on December 27. Not only that but that he would give us the couch for the same price. They never called so I had to repeatedly call them. AFW is proud to offer a huge selection of Ashley Furniture products at thelowest prices you'll find anywhere. The manager on duty was no help at all. This the third peace I bought from Ashley. Found same one online from a different retailer for $200 cheaper. Andrew was a very nice and frequently. THEY WILL SAY ANYTHING TO GET YOUR MONEY THEN YOU ARE OUT OF LUCK! I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. They don't call you back when they say they will to give me more information. So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are breaking down and dresser drawer guides are failing. trust it!! The right side of my couch broke not allowing me to recline. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. I was greeted by the second salesperson I walked past. I will never buy from them again!! Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. Why sacrifice comfort for style (or style for comfort) when you can have the best of both with the Allmax Pewter Loveseat from Signature Design by Ashley Furniture. Worst furniture experience I've ever had! The Sofa is 96 inches long. They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. Signed, Sad and Disappointed, On may 3 2020 I purchased two beds both with trundled June 25 first part came . In 4 months the table bubbled because the table was not sealed properly. and now, they are saying it's August 1. 
See our amazing selection of Ashley Furniture in one of our. Our table was missing a leg, so they had to take it back. Meantime, they are holding on to all of the money for at least 4 months! Their best rated options are their traditional and rustic wooden furniture, which uses solid wood accents and veneers. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! We asked for a credit to purchase something new from them and got zero. Oh, and if you do decide to file a credit card dispute, make sure you have all papers and keep all receipts because they will send you to collection agency. very poor customer service by HQ anf local store. THis is rediculous. Our in-house experts can help you plan and design. She said she would know in 48 hours and would call. After many calls they told me to send it back by any of whom I want to use. I have contacted corporate at this point, and am absolutely furious. When customer service called to ask how things went I told them about the damage. THANK YOU- Golddie. We called in July and they said by July 21. Most place don't even offer this. Confirmed the time. For great deals.. visit us 5781 Steeles ave west, Toronto. I tell him we're not buying tonight and start to walk away again. 
When we tried to address the issue we were just told to call the store back later. Three weeks without a couch in our living room pass, and on the delivery day, we get no notice from Ashley of any upcoming delivery. The next morning they sent dates they could deliver. I am asking $1,150 + Less than a year old, comes with pillows. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. This review has nothing to do with the sale but the delivery experience. Once he was finally able to speak with someone, the delivery date was now over a month away. Our request was once again denied so we canceled the rest of the order. They just didnt want to admit that their evasive salesperson had messed up. They refuse to repair or replace. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. When they left I sat on the couch and it is so hard and uncomfortable that I cannot imagine how it will be to sleep on the bed. We ordered a couch and loveseat and it was delivered. I was actually told by the service rep that salespeople lie and I should never believe them! she said "oh it's free" but the invoice showed a $119 delivery charge, when I questioned it, she said she didn't remember me asking but there is a charge for delivery/set-up & there was also a $59.99 warranty fee added, that I didn't asked for. I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! The furniture is really low quality, but the prices are surprisingly high. Basically, What I Am Telling Everyone Is: They Take Your Money And Run With Zero Customer Service. Not cool. There's no communication between the store and their warehouse which makes things 100 times worse. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. Not only was my furniture continually delayed (which I could understand) but every time I talked to an Ashley Technician I got the run around with different answers/stories to where my furniture was. Abney Platinum Leaves Swivel Accent Chair. Definitely recommend you all to get your home furnishings from this location. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. Buy your bedroom set somewhere else. It's all about the sales so they'll do 2-3 sales at once for the same item, and evidently mix everyone's orders up. I tell him I get it and don't need analogies. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). This Is Unacceptale. First off they was coo, tried to be helpful. They will allure you with good price deals and great sales persons at the store, but you will want to kill yourself for choosing them when they put you through so much ordeal! If you are looking for any furniture I recommend you stop into this store. Sad to say I'm disgusted with this whole experience. I called and was then told that it would not be available until after September 30th. On installation found 1 arm chair arm lose and wobbling approx 1" each way. Still sitting in the wearhouse in New Braunfels. Copyright 2022 American Furniture Warehouse. They gave me the runaround about the preprinted item saying it was an unassembled dresser. When I pointed out that they promised in writing to assemble it for us, they completely blew me off. I wanted to buy all all my house furniture from here and I did. Our mattress and box springs arrived but not the furniture. Now all of the sudden the couch is gone and they have to make a new one. The date of the scheduled exchange, the delivery guy, Terrell picked up my damaged desk and dropped a new boxed piece of furniture in my foyer as instruction. The store provided the worst customer service experience I have ever dealt with. DO NOT BUY!!! On May 8th, nearly 5 months later, I was told I would receive my desk. They do not stand behind their products! I was furious as I am going on a one month vacation from the 12th December! Complete Lack Of Communication!!! And they have been told every time I am disabled. No where in the contract does it say if the furniture breaks you have to pay again for delivery of another couch so it can break again in another year and we will be back in the same place as now. We went back in, for them to lie again about a mistake being made by them.
Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. Product availability may vary. What a fresh take on living room seating. Especially one guy works there (black guy) he was being very pushy. Under normal use, with average-sized people, these sofas lasted less than a year!! They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! They say all I can do is call the sales guy Eric. I've had to go the store if I wanted to personally talk with anyone, and even then there was seldom anyone available to help with providing information on our order. 2) Their contract (see picture) explicitly states that I can return my purchase for full refund before delivery. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. Asks us why we don't want to consider their 0 interest financing. They were knowledgeable with the product in the store. I, previously had bought Ashley furniture in the past and didnt have any problems, decided to purchase a new bed. Ummm you can't leave it here and refund will be in maybe a few days? I took the mattress off and noticed the Ashley installers used glue and staples to attach a structural support to the rails for the slats. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. It was an immediate change in attitude. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). Hopefully in about 2 weeks it will be. See our amazing selection of Ashley Furniture in one of our Colorado,Arizona andTexas showrooms. Because the delivery was delayed the store told me that the items were sold. Visit us in store at: Smart Choice 353, Making Life Affordable! He mentioned THE ENTIRE COUCH would fit. How can you confirm something to a customer that ISN'T EVEN IN STOCK! I thought the selection was wide for chairs and the quality was nice. She listens and is a pleasure to work with. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. Now I have broken couches & a balance to pay! We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue. I ordered a simple coffee table set on 11/3/19 and was told it would be delivered on 11/8/19. But two months in it broke. When it comes to Ashley HomeStore's top finds, there are a few requests that customers make again and again. This must be karma for skipping over a locally-owned and operated business. (A simple process that can be done in minutes and replaced just as quickly) Agreeing to a second attempt at delivery after calling in three more times, I was promised today's date of 7/5/22 and was looking forward to finally receiving my couch bed. In this store, salespeople are just willing to take your money they don't want to help you at all. Horrible, horrible customer service and products.
So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. I have a 6 year old who probably drove them crazy but they were awesome. Almost four months. Now, my delivery guys worked SOOOOO hard all day. DO NOT BUY FROM THIS COMPANY!!!!
See how it all works here. When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who dont want to anything to fix the problems we have with sectional, a customer service rep even hang up on us when we were complaining about it. SHOP ELSEWHERE!!!
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