Ad Choices. Comcast has signed up 1.2 million mobile subscribers but took a shortcut in the system that lets users switch from Comcast to other carriers. Some people might balk at buying their data up front, but it does result in long-term savings. Despite these requirements, transferring your cell phone number should only take a few minutes. You must login or create an account to comment. Two lines of unlimited data cost you $80 a month (or $40 per line). I check with TMobile and Verizon and they say " Good news your phone number can be transferred. Reclaim your freedom -- and your wallet! 
You will receive a verification email shortly. Sir Terry Pratchett wrote something to the effect that evil and incompetent was preferable to evil and competent. 
Meet that criteria, and Xfinity Mobile service could be yours, with unlimited talk, text and data only costing you $45 each month. "It should happen overnight, we have to do it manually". With Xfinity Mobile, its all about the bundling, as it is with Comcasts other services. AT&T customers pay $65 a month for Unlimited Starter.
When youre making the switch, have the address and account number of your current plan with you, as well as your password/PIN (if applicable) to your old account. Won't activate, port still pending. Let's Celebrate with the 9 Most Famous Sharks in Pop Culture History, 8 Secrets from the Making of Ferris Buellers Day Off, Get Ready 'Game of Thrones Fans'! Xfinity Mobile does NOT require an account PIN. Xfinity Mobile: from $15/month for 1GB (opens in new tab) Shop now with Xfinity Mobile. You buy your data allotment up front in 3-month, 6-month or one-year chunks. The MVNO runs on T-Mobile and has 4GB, 10GB, 15GB, and unlimited options. Users that can get by on just 1 or 2 GB of data per month would also likely do well on Xfinity Mobile. - Mar 1, 2019 7:45 pm UTC. Blog | Legal | Dealers | Affiliates | Vendors | IoT | Press | Content Partnership | Business Resources | Mobile Data Calculator.
This MVNO costs $20 for unlimited talk and text and then $10/GB after (with $60/month for unlimited and $70/month for unlimited plus). Never experienced a similar situation with another company. Hope it actually does something. Do not cancel your current service before you port your current number, as its unlikely to work. 2022 Cond Nast. Your cheapest unlimited plan option at T-Mobile costs $60 per month for the carrier's stripped down Essentials plan. Xfinity Mobile's pricing advantage used to dry up as you added more lines, since the best family cell phone plans discount per-line pricing the more lines you have. Like other carriers, Xfinity will slow your speeds if you go over a set amount of data 20GB during a month in this case. Comcast did say that it had already implemented its "additional safeguards" shortly before hearing from the Post. Your new provider will contact you when the transfer is finished, and your service is active. Please contact Best Cellular customer service if you need help or cant find what youre looking for in our list of United States mobile virtual network operators and wireless communications service providers. Comcast told Ars that it does not send out paper bills for Xfinity Mobile and does not include that account number in emails to customers, cutting off two potential ways that attackers could get the account number.
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Verizon 5G now reaches coast to coast, covering 2,700 cities and towns, though those speeds aren't much faster than LTE. Just the customer service is garbage. Try calling their customer service: wait time always longer than an hour and representatives are basically useless. Be specific when talking to your new carrier about any hidden fees and have them clearly explain what will and wont be covered in the switch. That brings me to Xfinity Mobile. Some carriers charge subscribers as much as $20 per line in access fees on top of their regular monthly data plan rate, though for unlimited plans, those access fees are often baked into the monthly rate. More on that in a moment. I tried them and I'm very happy with the service.
Fuck these guys for not paying the call centers enough, and not provididing any training to reps. Keep your old phone until the service change is complete. They said they did not even have an order although I gave them a confirmation number. With four lines of data, you're paying $120 each month, which breaks down to $30 for each line. Call support who advises it will ship today. Call sales, per xfinity chat advice to place order. But Comcast reportedly set the PIN to 0000 for all its customers, and there was apparently no way for customers to change it. My home phone number ported over just fine took about 6 days though. Ars may earn compensation on sales from links on this site. In other words, there are better international data plans. Because of that 0000 PIN, getting a victim's Xfinity Mobile account number was the main obstacle for attackers. This is different from something like Google Fi, which refunds you for the data that you don't use. Just to get the phone and service from them is a nightmare to work with. Xfinity modified By the Gig for new customers that share the same bucket of data across multiple lines. Its pricing structure is pretty fair and remarkably similar to other important Verizon-based MVNO, Visible. Our look at what MVNOs are goes into greater detail on the pros and cons of getting your service from a virtual operator like Xfinity. Outside of work, you can find him poring over open-source software and his studies. It depends on your situation, but for some customers, Comcasts mobile service seems like a solid value, especially for single users who want unlimited data. Device-payment options and flat pricing both compare well to other carriers, so while the need to purchase a new device is inconvenient, you at least have solid options at reasonable prices. Xfinity Mobile users pay no access fees for up to five lines. With Comcast you get the same deal as anywhere else. Say you only use 500MB in a month. They weren't able to even port numbers in unless you ordered a phone with the option to port your number checked off the bat - like they sent the phone ready to port your number. A Data Saver feature lowers video resolution to 480p and slows down hotspot speeds to 600 kbps, all in the name of preventing you from going over your data limit and racking up a higher monthly bill than you counted on. No it is not worth it. The MVNO has that plan exclusively, so it's extremely enticing for people who want one of the most affordable unlimited cell phone plans. In Comcasts case, thats Verizons network including 5G coverage coupled with the internet providers own Wi-Fi hotspots. Xfinity Mobile is available exclusively to Comcast subscribers. Even after we dropped HBO and a few other channels our bill went down for 2 months then back up again to where it almost was with HBO. I finally walked into an xfinity store where the supervisor of the store was rude and treated me like trash. Verizon includes 5G with its Play More and Do More unlimited plans, which start at $80 for a single line; the $90-a-month Get More plan also includes 5G. Should you turn to Comcast for your cellular service? 72 hours passed and the number was not ported, so I called again. Even More Pro. Carriers generally use PINs to verify that a customer seeking to port a number actually owns the number. Beyond 30 days, you would be responsible for the restocking fee and any outstanding charges on the device. (Credit: Comcast)). Ditch your cellular contract today! Comcast TV subscribers will be able to use the Xfinity Stream TV App on their smartphone to stream live TV, on-demand content and shows stored on a cloud-DVR, no matter where they are; it will count against your data allotment, though, if you dont have an unlimited plan with the carrier. They unlocked 4 $1 LG X Charge phones for me without problems and I'm crawling on their hotspots all over town without issues. They then used my mobile number to change passwords on my PayPal and other accounts," jim5359 wrote on the customer forum. (A current promotion at T-Mobile waives the cost of the third line, so you're actually paying just $105 per month total.) The former starts at $15/month for 1GB, whereas the latter costs $45 for a single line of data. The Post's Geoffrey Fowler reported: "This is a security hole large enough to drive a truck through," reader Larry Whitted in Lodi, Calif., wrote last week. The page says, "When you contact your new carrier to transfer your number, they will want your current address and Xfinity Mobile account number.". Jordan is the Phones Editor for Tom's Guide, covering all things phone-related. It's also got the added benefit of running on Verizon's network. I said you know something let me try with another carrier to see if my Phone number is lock as Xfinity said. I have had their service for a few months now and it works well in the city, however when I travel to rural areas here in Utah ( Multiple different cities), my phone shows full bars including 3G or LTE, but you are unable to place a call or perform any other function as Verizon blocks you from their towers. I will never give Xfinity my money again. So you're saving $15 to $20 just by using Xfinity Mobile and its unlimited data plan. We take this very seriously, and our fraud detection and prevention methods, policies and procedures are continually being reviewed, tested and refined. Heres a closer look at the rest of the details to see if Xfinity Mobile is right for you. I stopped all Xfinity services and signed up with a new cable company. With a little preparation, you can quickly and easily have your old number working on your new phone with your new provider. I try to tell her that doesn't matter and I believe there is no way around that. I was placed on the phone for 1.5 hours waiting for someone to transfer my call to a supervisor AFTER already trying to purchase a phone and they had lost my order. What are the "additional safeguards" already implemented in Comcast's porting process? So far it is 45/month according to the bill online so far and no extra crap that other carriers do like smart phone charges. Families should also give Xfinity Mobile a look now that there are discounts on multiple lines. Customer Service: 1-888-936-4968 Even better, get a free $50 prepaid card when you bring your phone to Xfinity Mobile. Sign up or login to join the discussions! United States mobile virtual network operators and wireless communications service providers, | Dealers | Affiliates | Vendors | IoT | Press | Content Partnership | Business Resources |. Just the broadcast fee. That means Xfinity customers who pay $45 a month for unlimited data are getting access to 5G for around half the cost of what Verizon customers pay. A bad security decision by Comcast on the company's mobile phone service made it easier for attackers to port victims' cell phone numbers to different carriers. Account information can be found at http://www.xfinitymobile.com/my-account. Discovery Shark Week is Here! Visible's claim to fame is the $40 unlimited plan. This clearly explain that my phone number is not lock as Xfinity mobile representative says all the time. Hours: 24/7 Customer Service. As for Android devices, both the Galaxy S21 (and you can probably expect to see the Galaxy S22 when that phone arrives) and Note 20 models are available at Xfinity. After youve signed up for your new service, call your old provider to make sure your service has been cancelled. I walked over to Verizon and got the same deal walking out of the store-new phone in hand within an hour. Avoid Xfinity mobile service at all costs, this service is not at all what they say it is. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home.
I am trying to Port in another line to get the offer of $200 back on a device or a Gift card . It's included with regularly priced Xfinity Mobile plans. your connection will automatically transfer over to a Comcast Wi-Fi hotspot when one is in range. I've taken the plastic off the packaging, to make sure it worked - I was waiting for the port to finish so I could use my device. If you've got a supported phone, you send away for a free SIM card from Xfinity, and then sign in once you've received it to activate your account. The core of the problem: Comcast doesn't protect its mobile accounts with a unique PIN. Just wanted to rant. Comcast in 2017 launched Xfinity Mobile, a cellular service that uses the Verizon Wireless network and Comcast Wi-Fi hotspots. Subscribers have the option of moving between the By the Gig plan and unlimited plan at any time without penalty, so if you just have the occasional heavy-data-usage month you could make the switch when necessary. Why do a lot of reviews get things wrong? For example, some major carriers offer a certain amount per line to buy out existing contracts or will cover up to a certain amount per line on early termination fees. "Someone ported my Xfinity Mobile number without my authorization. Notes:Xfinity Mobile is owned by Comcast. So $12.00 is not the lowest. Hold 20 min. "I spent 2 hours on the phone with a nice Xfinity Mobile agent who really wanted to help me. Fast forward two hours, hit up chat and they say to call support. That approach can lower your monthly bill. No hidden fees. No contract so no ETF (supposedly). They claim that one phone is damaged and will not give me a refund. Previous carrier says no problem on their end. After chat, email says port failed. To learn how you can keep your phone number if you switch carriers, follow these steps: The one case where you may not be able to keep your number is when you move to a different geographic area. Thw lowest price for xinfinity is $0.00 to $45 the $.00 per month is with no data, you just pay the taxes, that is what I have now. This entirely. That rapid growth didn't happen because Comcast started erecting its own cellular towers.
Press question mark to learn the rest of the keyboard shortcuts. The problem was previously described on February 24 by a customer posting on the Xfinity community forum under the usernamejim5359. That gives me hope as well that they'll be better moving forward. So there is no way to port the number out of Simple Mobile without that PIN, even with a police report.". If you subscribe, you can pick between an unlimited data plan and paying only for the data you use. Right now we have Cricket and pay $70 for 2 lines with 4 gb's each. Mint Mobile goes even cheaper at $30 a month, though to get that rate, you've got to commit to a year of service. But as noted above, the more data you use at Xfinity Mobile, the less attractive the service becomes when compared to the best prepaid phone plans. Jordan likes finding new things to dive into, from books and games to new mechanical keyboard switches and fun keycap sets. I don't know If I should just cancel my order now. Xfinity Mobile has the benefit of being one of the better options for Comcast customers (who wish to tie themselves further to the broadband provider). Escalating to tier 2 support. By the Gig plans include video streaming at HD resolution and LTE hotspot speeds. The bare minimum $15 plan gets you 1GB of data along with unlimited talk and text. That means that an attacker who acquired a victim's Comcast account number could easily port the victim's phone number to another carrier. Unlimited users' total at cancellation will be pro-rated based on where they are in their billing cycle. Service comes via Verizon's towers and Comcast's network of Xfinity hotspots. If you're making payments on a device, you are responsible for any outstanding payments. Call support, finally terminate port request and i'm able to activate. You can opt for any of the new iPhones the iPhone 13 mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max.
However, the only way to obtain Xfinity Mobile assistance is by using chat on our Xfinity Mobile website or calling/texting our dedicated support team at 1(888)936-4968. Jim5359had asked the Comcast customer rep why there wasn't a PIN to prevent the unauthorized number port. I call Mint mobile and they tell me that they are a prepay company and they don't lock any phone to there carrier and Gave me the account number and Pin to port my number to Xfinity. In no way that i've "damaged" my device NOR established an icloud lock on the returned device. A Comcast spokesperson told Ars that this account number is available only by logging into the Xfinity Mobile Web portal and is therefore protected by a Comcast's user's password. Let's port this bad boy. I would not trust xfinity mobile. I've filed an informal FCC complaint for my issue as well. Your California Privacy Rights | Do Not Sell My Personal Information I like that Xfinity finances the phones like I had with T-Mobile but I left them because of spotty service where we moved to. Xfinity Mobile offers phone service through the cable and internet provider here's what to expect. But Comcast could have minimized the risk of attack, even for people using weak account passwords, by requiring customers to choose a unique PIN when signing up for mobile service. Using Wi-Fi instead of a cell tower should typically represent a boost in speed, and if you arent on the unlimited data plan, it will help save you data charges. Comcast unfortunately rounds up, so 2.1GB or 2.9GB of data usage would both be treated as 3GB, and cost you $45. It's worth noting that Xfinity says that you can mix and match different lines, so that some members of your family can get unlimited data while lower-data users can pay by the gigabyte. The only reason I even have cable in the first place is because the promo is cheaper than just internet. They say port is still in progress. There's a pretty good chance one will be Comcast told us a while ago that it has 19 million hotspots around the country and there are probably more now. Rather, Xfinity Mobile is a mobile virtual network operator (or MVNO), which piggybacks on the existing network of one or more of the major carriers. In addition, customers can further protect their Xfinity account by signing up for multi-factor authentication," Comcast said in a statement provided to Ars. Their system seems to know more than the reps. Comcast lies about everything, newsflash. First, you'll need a 5G-ready phone, but those are more readily available at different price points. It seems like if the website says a number can't be ported you should trust it. Should you opt for Xfinity Mobile, be sure to enable two-factor authentication for your account and get a PIN linked to your account, as some customers have reported that their mobile numbers have been hijacked. Create an account to follow your favorite communities and start taking part in conversations. To get high-speed mmWave, you'll need to be in one of the cities where Verizon has installed the high-speed service. Xfinity Mobile (opens in new tab) is Comcast's mobile provider, which sits alongside your existing internet and TV services. The agent lied to me. The service is great, customer support needs a bit of work. Shipping takes forever. Please, save yourself the stress myself and others have already gone through and skip this company. But every other mobile company has the added security of a PIN to prevent unauthorized porting," jim5359 wrote. In this rare instance, you may not be able to take your number with you. Here's what Comcast said about changes it's made and will make: We have also implemented a solution that provides additional safeguards around our porting process, and were working aggressively towards a PIN-based solution. (Image credit: Xfinity Mobile combines Verizon's LTE network with Comcast's Wi-Fi hotspots. If you're porting a number for a landline to a new mobile provider, be aware the process may take from four to 10 days. Comcast told Ars that "less than 30" customers were affected by the problem, that it has implemented a fix, and that the company will eventually roll out a real PIN-based system to further protect customers. Visible, for example, cuts the per-line cost of its unlimited plan to $25 per line when you add four or more lines to a plan. Xfinity Rewards' Summer of Free offers premium shows, movies and more at no extra cost, Plan a Vacation Based on the Settings of Your Favorite Reality Shows, Xfinity has the fourth season of Stranger Things on Netflix plus bonus content on X1, The Xfinity Editors Present: 100 Essential Reality TV Series. In the first 30 days, you can cancel and return your device for a full refund, minus a $35 restocking fee. Xfinity Mobile offers attractively priced plans compared to the best unlimited data plans from the major carriers.
The phone cost the same and the bundling only benefits Comcast. Follow these tips to make sure the transfer goes smoothly: If your new carrier offers to pay off your existing service, ask if they will cover any early termination fees (ETFs) and the cost of buying out the contract. Comcast also did not say when its new PIN-based system will be ready. Turns out bank declined the charge that day and the day before but the rep made no mention of it. Jim5359 didn't know how the attacker got the account password. They also didn't seem to know how to separate a phone from a sim card, like if you had an issue, you had to send the entire phone back and not just switch sim cards. Ask if your 911 service will be affected during the time your number is being transferred to your new provider. However, if you keep at least one other Xfinity service (e.g. Now I am trying to port in the number and is says that they have a error on there side . Well i've had the phone on for a day ish and the cell service + data works fine (Parker, CO). Verizon's Play More and Do More Plans will only slow data speeds if you use more than 50GB each month, though those plans also cost $35 more than what Xfinity Mobile charges. Hello, I am really agravanted with Xfinity Mobile customer service. "The exact same thing happened to me," another customer wrote in the forum. Unlimited nationwide talk and text are included regardless of your data choice. At Tello, for example, you'll now pay $19 a month for 4GB of LTE data, $11 less than what Xfinity now charges for 3GB of data. They are relatively new to the MVNO 'scene' so I wouldn't expect them to work flawlessly off the bat, but seriously, they need to get their shit together or people won't even try them. This is a Glitch on Xfinity system and no one want to assist. Xfinity Mobile also sells tablets (all iPad models) and smartwatches (all Apple Watches) in addition to other mobile accessories like cases and charging pads. Heres why you can trust us. Hello @josetimbal, thanks for reaching out for help on our forums!
Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). As a customer of Comcast's Xfinity Mobile phone service, Whitted says someone was able to hijack his phone number, port it to a new account on another network and commit identity fraud. Hotspot speeds are similarly capped at 600 kbps. When the transfer request is received and activation is completed, your old provider will automatically cancel your existing service. Please refresh the page and try again. Their customer service has been pretty great, barring the MASSIVE back up they had after the $200 off promo. Xfinity Mobile is more appealing now that you can bring your own phone to the service, though Android users will need to have very specific Samsung or Google phones to take advantage of that feature. Not sure if it varies by location, but my cable package doesnt include any sports channels so I pay no sports fee. BE WARNED - i have zero issues with the service (Parker, CO) but the support is the same old comcast we all know but seemingly more incompetent with their mobile offerings. I worked in a Verizon call center previously and got 10/hour living in WA. Verify address; Account number is under the Service section. The wireless service relies on Verizons network (the clear winner in our fastest wireless networks testing), along with access to Xfinity Wi-Fi hotspots nationwide. I finally got in touch with them again to be told they hold orders for 72 hours and they did not see any order in the system. I call Xfinity mobile and went to a store and they say that Mint mobile have a lock on the number. You'll only pay $5 for it since Google won't charge you for the remainder, unlike Xfinity Mobile. "This number can't be ported" I get irate tell the "supervisor" i will use the new phone number and self activate, hang up. But Xfinity's change of heart on multiple line discounts changes things up. I asked for the tracking number and he said he did not have it, he had to transfer me.
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