I have submitted multiple refund requests, which are responded to by saying "we will resolve this in 24 hours", and then have gotten no answers or refund. * Vestiaire Collective attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. Every time I try to make a chat, it gets ended within a few minutes of me waiting for a representatives help. I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy. I want a full refund for shipping authentication and the full price of the bag. No customer care number just email which they take forever to reply to!I sold my item and was told payment will appear in my account within 5days. Awaiting an order sent from VC 10 days ago, tracking status has not been updated for 8 days. Many of the previous reviews people are stating problems getting paid and retrieving items and even being charged for them and still not getting resolution. STAY AWAY FROM They wouldnt pay for dry cleaning but we did reach an agreement that I would send in the garment and they would sell it on their end and pay me when it was authenticated. Time for me to talk to my credit card provider. I continue to remain frustrated when all they need to do is put my bag in the mail!!! Do not sell on this platform. Ive been more than reasonable, fair and patient considering the circumstances and have allowed 6 Months! Dear Arezo,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Was liking selling on Vestiaire until I had an issue with a customer returning an item with dog food in the package. I purchased a Popski jacket and it came as beautiful as pictured and fit perfectly. We will make sure to update our mutual customer by email regarding the return tracking as soon as it has been shipped out. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These will be disclosed on the check out directly! I remain dissatisfied. I provided a photo prior to shipping it back during one of the chats and I took pics and also provided the company a detailed list of the reasons why the bag is not authentic Burberry. Vestiaire declares customs incorrectly, resulting in DHL Singapore attempting to collect import duties from me, when Vestiaire has already charged me Singapore import duties in its invoice. I was trying to contact Vestiaire for almost an entire month with little to no help from them. I told them I no longer wanted the watch and they told me to return it once I received it. 
Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. It was obviously shrunk and was a short UK size 8 now based on the measurements.I went back to the seller who just said sorry and speak to Vestiaire, now this was a big seller who I thought would be trustworthy. It hasnt been released. I spent over $10,000 on this order. No commitment on the side of the seller what-so-ever and definitely no accountability for this website. Their help center is extremely customer unfriendly.For me, it is only a pair of designer sunglasses, can you imagine how somebody would feel if they lost their expensive designer handbag! We will keep working to transform the fashion industry by empowering our community of fashion activists! Brand new! I purchased a watch that took about two months to arrive. We use dedicated people and clever technology to safeguard our platform. We will keep working to transform the fashion industry by empowering our community of fashion activists! Avoid this app, go Vinted! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. So much for a refund! Thank you very much for you for your understanding, Our team will make sure to update our member within 5 days upon reception of the item on their assessment. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. You get reminders and notifications. Best regards, The Vestiaire Collective team, I looking forward in receiving my Beautiful colourful ladies pardo wallet, Dear Jennifer,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Too many mails pushing you to discount my price. Wish me luck! The Vestiaire Collective team, Dear Mercedes, we regret to hear that your request hasn't been replied yet! My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. This is ridiculous. This was a really disappointing experience so I reached out to the customer service to see if anything could be done. Thank you for your understanding and rest assured of our availability for any further questions, (and authenticated) at a price $ I could afford! Ive contacted CS at least 50 times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. The entire process from uploading photos to final sale is done so efficiently. I am requesting a refund. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms. I purchased a bag on April 21st, 2022. I received a refund for the item today. In other words they took the amount twice from me. Yes. In order to identify it, we'll kindly ask you to provide us with your item reference. Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. This is not the first time dealing with their non existent customer service. I am left to assume and/or conclude that someone within the organization falsely identified my bag as unauthentic only to steal it for themselves. i can't get one of them. I also love their editorial content, always super on point, making resale trendy and sustainable! WE will be in touch within 24 hours but please don't resubmit your enquiry as this can add to the waiting time" This was over a week ago and they refuse to respond. I have had multiple issues with this company. Dear Cristina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I have tried to contact CS several days now. The price was also quite reasonable for a bag that was only used a few times. The seller was prompt in her communication and the item was in excellent condition (as advertised). Upon verification, we must inform that our team has made sure to proceed to the full refund on this purchase on May 31st, 2022, Our experts made sure to verify two times the Herms bag reference********. So i even lost money on top of losing time, effort in selling. Thank you. I found my *wish list* $$$$ handbag. You should TRY it! Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! The seller is awesome. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Prom season is here, and you deserve to look and feel amazing for your big party!
I came up on this site thru Luxify. The top handle was repaired and repainted on this occasion. Tip for consumers:Would have been helpful to be made aware of the 10% currency exchange mark up prior to purchase. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Dear Scott,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. BBB is here to help. I was a bit afraid at first but I must say it an easy and smooth process
This is completely different from any other e-commerce platform that refunds the order when the item is not delivered because of a mistake the company made. The description did mention some dis-colouring on he armpits but no other mentions of any faults or issues. The Vestiaire Collective team. We must inform that payments might take up to 5 business days to be received. Great sale, Dear Samina,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. I told them i would file a complaint but they didnt care. My inbox is filled with emails from Vestiaire saying we will get back to you in 48 hours. Kindly note that a first conversion step to euro will be operated. has anyone has a copy of vestiare collective official return firm. Its been a month and they dont care.Pay me my funds. It appears that Vestiaire has no intention to declare the tax to Singapore. Thank you for your understanding, However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. We will keep working to transform the fashion industry by empowering our community of fashion activists! We must inform that our lines are currently closed! They need to be investigated!!!! The Vestiaire Collective team. Once purchased you have the opportunity of putting it back on sale. We would like to first apologize for the processing time on this request and kindly inform that our logistics team has been asked to prioritize this request. I just get standardized replies asking to provide information which I already sent them twice now. The last being they did not check or verify a designer pair of shoes. Please avoid using it as they memorize your credit cards to later on charge you without consent. Finally On May 17th I was finally able to get a hold of an actual person, ******* who found the item number of the bag and agreed to have bag returned to me with a courtesy waive of fee. We're so sorry to hear about your experience and the delay in response. We thank you for your understanding and cooperation. Depending on your location, you might also be offered other payment methods than PayPal and with the credit card. I had been looking for the same material (not as commonly found with this bag) and colorway. Disappointing and I won't use this site again. I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. Please rest assured that we remain available for any verification, if you haven't received your purchase yet. It costs $20 to ship to the US and beware there is a purposeless $14.99 inspection fee. I've used this website to get my hand on great secondhand items from Europe (at a great price!). Thank you :). And it still passed their "inspection". Tip for consumers:Dont, they are too sloppy and you have to fight for months, multiple emails etc to get a refund. Utterly outrageous! We thank you in advance for your understanding. I had been online clothes shopping with the heavily advertised sites, and was "satisfied" At this occasion, we issue a voucher that starts with RECU. And without my consent. This has happened over and over and no wonder why no one completes a sale. What a joke and big dissatisfaction & disappointment. Customer service was absolutely useless and had no interest in facilitating the sale. 7days later nothing!!!! I purchased the Gucci Jackie bag here, and today when I wanted to resell it, I was informed by Gucci employee that it is fake. I paid for the companys authentication process and shipping. Since i'm waiting on my item, i cannot review condition. Dear Sarah,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Hi. A week later , It hasnt been released Still. Best regards, The Vestiaire Collective team. Ive reached out to customer service a week ago. I have requested all of the conversation transcripts as proof that the robots and customer service agents haven't been able to resolve any of my issues. When I received a fraudulent item, their customer service response was satisfactory in that they worked to resolve my issue, albeit slowly, and provided a full refund after confirming the item was indeed counterfeit even though their authentication service incorrectly authenticated the item. I returned the fake shoes. Tip for consumers:Do not use at all they will not refund you they will charge you twice. Could you please help me solve this case#********? For their part they delivered quickly and beautifully. I am going to file a police report because they are robbing so many people! Dear Magdalena,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. This is all documented on the transcript I was provided, and have included it with every continued effort Ive made to find out where my bag is.It has been a month and I still have not received my bag back, nor does anyone within the organization know where it is all of a sudden. Vestiare Collective is a platform that allows sellers and buyers to transact for a fee. Dear Missohemaa,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We thank you for your understanding and cooperation. This is why we will conduct a control on each item deposited and our Team will be willing to check any item on which our Members may have a doubt on. BBB Business Profiles may not be reproduced for sales or promotional purposes. The Vestiaire Collective Team, Dear Julie, thanks for your question! I contacted their customer service over this issue and they confirmed that there is a 10% mark up on currency exchange and that this information is not disclosed to customer prior to purchase. VC agreed to return it to get second time authorization. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience. Tip for consumers:Don't expect good customer service! Companies can ask for reviews via automatic invitations. We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article, Best regards, The Vestiaire Collective team. I purchased this bag to replace one that I had had and used for several years. I hate that sold items are shown by default, the site is extremely slow, sellers are sketchy and the customer service is non-existent. I decided to pay extra for the quality and control to confirm the item was as described and was excited the item was being shipped out to me.This did not last as the tiny jumper that arrived was certainly not as decribed! Ive contacted Customer Support many times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. We remain available should you need assistance on any specific matter. Vestiaire Collective has a consumer rating of 3.43 stars from 906 reviews indicating that most customers are generally satisfied with their purchases. They sent me a return label to send back. The top site for buying and selling luxury pre-owned fashion. I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. Kindly note that, having co-signed the Charter for the fight against online resale of non-compliant goods, we absolutely do not condone the presence of non original items on our platform. Then they quickly blamed it on me. This is one of the worst experiences I have had with any tech or app company. I want to believe we have honest sellers. Something is seriously wrong. Money arrived on time ! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Best regards, The Vestiaire Collective team.
On May 1, 2021, I placed an order. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. Our apologies for the inconvenience caused. In order for the BBB to appropriately process your response, you MUST answer the question above. Highly recommend. Dear Es,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
I however have written in the comments the true info on the top as I will not partake in passing this on to someone else unknowingly or sell the item so they dont have to refund me!If I sold the item I will have lost 70 for a mistake which I believe is their issue and I will not leave this matter. Thank you beforehand and see you really soon! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I have been chatting daily to get my money back and they keep putting me off. I have sold an item and after 1 month they still have not sent me the money. Backed by the National Science Foundation, 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised. Thank you very much for your understanding and we remain available, should you wish to get your item back. They keep tossing me about. Dear Marilyn, thank you for taking the time to bring this matter to our attention! I ordered some shoes never got them one been emailing back and forth still nothing from them. Is there an 800 number for customer service? ;-), My delivery was very fast. Piece of sh! - The leather, hardware, engravings, zipper, stitching, finishes, edge paint are all compliant to the quality standards of Hermes. https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 The first attempt documented via chat transcript on February 15th, 2022. i have emailed them every day for over a week and they refuse to respond and told me that they have escalated. If you want a unique, high end, more boutique experience, try Vestiaire Collective. And the import fees should have been disclosed somewhere earlier than the final payment page. Today I get an email saying that my return package arrived empty. We will keep working to transform the fashion industry by empowering our community of fashion activists! We thank you for your understanding and cooperation. We will keep working to transform the fashion industry by empowering our community of fashion activists! I've made a few authentic luxury purchases now at an awesome prices! The bag is clearly a fake and should never have been sent to me in the first place since I paid extra for them to prevent this from happening. Verification can help ensure real people write reviews about real companies. I either want a replacement, or to be paid the price I sold the Chanel bag for on the platform back in January. We thank you for your understanding and cooperation. Best regards, the Vestiaire Collective team. and cant believe they are not accepting that the item was mis-described and listed wrongly!? Our teams are still working on a solution and we're really sorry for the unusual delay. The seller I worked with was FANTASTIC, we both agreed to a price but spent days sending offers back and forth because Vestiaire does not use the correct (or consistent) exchange rate between our two currencies. It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. I was offered an incentive to leave this review, I was offered payment for a hassle free sale, but lack of such action has meant the company must want me to explain such a poor state of affairs. We thank you for your understanding and cooperation. Margaret/UK. Please note that cash will not be accepted as a payment method. Once received i immediately contacted seller explaining jacket had been professionally altered and was now closer to a size 34. I'm out.
We reserve ourselves the right to refuse any item that does not meet the Brand's criteria. Do the sell fake vintage louis vuitton small leather goods? Make sure to check out our dedicated section also, Express Delivery, as all items are already in our warehouse and ready to be shipped: https://www.vestiairecollective.com/g/express-delivery/ The customers will constantly low ball and offers are not binding either. Hi Mary!
I like knowing that my product will go through authentication before it's shipped to me. The ***** tracking shows that a label was created but the item was not received by *****.I have tried multiple times to get Vestiare Collective to resolve and refund the item. Bad quality platform, had to navigate inside. They are the worse company ever, they abuse you as a seller and as a buyer. However, its been over 1 month since I returned it to VCs hub.
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