However, there are signs they are trying to get better. Made an internal note. I am happy camper! Once you sign up for a virtual mailbox at US Global Mail, you will get an address to which all mail is forwarded to. Contact us, Step inside and see how US Global Mail is revolutionizing the way we do mail. They work under the guise of we are not liable for anything. I recommend their company if you need a virtual mailbox with responsive, friendly, and helpful customer service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I need to give it more time to see how to utilize the account. Service is excellent. Living as digital nomads is challenging but US Global Mail has removed one of our hassles.
The box they steal from is re-taped in the wrong place, not as original. We were customers of US global mail from March 2019 till April 2020, while we lived in Germany. Use our shipping calculator to compare pricing and save big! corinne g.
US Global Mail has a consumer rating of 3.63 stars from 16 reviews indicating that most customers are generally satisfied with their purchases. We will never use that carrier again and if they can't do better than that Global should not offer them as a choice.
This is in addition to a flat fee (that they do disclose) for each shipment. They have worked out deals with overnight carriers that make it extremely affordable to get important pieces of mail to me here in much less time than it would take for senders to send mail to me directly and at no additional cost to senders. Highly recommend. Will be happy if this helps others avoid financial loss. I inquired about paperwork I needed to have supplements sent to China because previously, I didn't have adequate paperwork and my order was delayed in China by a week. Welcome to US Global Mail! I dont get that much mail but I do buy packages and have them shipped via DHL or FedEx. US Global Mail has partnered with the largest shipping companies worldwide, including UPS, FedEx and DHL. Service in the beginning was very good. Companies can ask for reviews via automatic invitations. Using U.S. Complete a change of address online and deliver the form to your local post office. 2022 SignalHire.com is operated by SENDERSYSTEMS LIMITED, Get the email address format for anyone with our FREE extension. Ive been with US Global Mail for years. Even if you think you don't need a U. My theory from this whole experience is that they have an operation on the inside and the management is in on it. Because of that, what address you select as your virtual address, does not matter one bit practically speaking (it all ends up online.). What Is The Best Contact Number. Most customers love the feature that they can write in their own declarations. No resolution. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. This customer likes receiving email updates from US Global Mail. We lost packages [specifically medications]. Fedex is best to Australia where I live, but quite expensive. Just tried Aramex and the envelope took 33 days via an around-the world-trip, but it did arrive safely which is most important. getting things tended to. We retired to Panama and have been using US Global Mail for about six months. They seem to have a loyal fan base too www.facebook.com/usglobalmail, Gain trust and grow your business with customer reviews, US Global Mail provides Mail Forwarding Services with a US address, Online Virtual Mailbox, Mail Scanning & Corporate Mail Forwarding, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. And while we do our best to intervene as needed, we too have to depend on the shippers to complete the shipment as they promised. Support staff has always been available, helpful and friendly. US Global Mail has been headquartered for over 20 years in Houston, Texas. We pride ourselves on making life easier for expats- so glad to know we can help in a small way. I am sorry that's not a website issue and we cannot manipulate or control data input by customers.
They are a lifesaver for Expats and people wanting How do i get in touch with you by phone? I always get a quick response to my requests and its a pleasure to be able to shop for best prices knowing my packages will be consolidated and carefully repacked for even more savings! Here are 8 tips for writing great reviews.
Guess what happened on this last one, an item was STOLEN AGAIN! Shows someone is not only home . For the services they provide for any expat, I would think there are other better providers out there. Each time I have called, I have received prompt and courteous service. . Could you please email Heather at expats @usglobalmail.com. What happened then, is one of the shipments was placed on hold because they lost a package. Global Mail is death by a thousand cuts between mishandling, cost overruns, delivery delays, & errors beyond our control which we were charged for. . Thank you Virginia for the review about our customer service and the sign up process. And, US Global Mail just announced it will be offering free use of their Virtual Mailbox platform, to anyone over the age of 50 & anyone, Step inside and see how US Global Mail is revolutionizing the way we do mail. We cannot add anything to your waybill- it's done by customers during their shipment checkout process. The people working there seem like they are happy to go out of their way to help you. so, I rely a great deal on the services US Global Mail provides. Global Mail has been instrumental for my family and me as expats. US Global Mail has been a life saver since I moved to Mexico in 2019. Long time customer since 2016. BBB Business Profiles generally cover a three-year reporting period. This company provides mail forwarding services local, national and internationally to US Expats and Businesses. There is a mark-up on shipping fees, which is fine, but they do not disclose the additional costs and seem to change it randomly without notice. I had initially signed up with them thinking they were cheaper. Do you have something to say about US Global Mail?
Complete a change of address online and deliver the form to your local post office. Can Someone Give Me A Call? Never received the decency of a reply. BBB Winner of Distinction, 2018
BBB Business Profiles are subject to change at any time. Their customer service has never disappointed me. It took a few weeks, but we did receive our shipment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They have proven to me that they can think outside the box to get an issue resolved in a timely manner. We use cookies for analytics, personalization, and ads. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hi Rune, thank you for the kind words about our service.As you know, once we hand over the packages to the customer chosen shipper, from there on the packages are in the shippers hand. Stolen items. I've been using US Global Mail now for almost five years. All the services youll need: Free check deposit, letter scanning, real-time mail access, packages consolidating, etc Information provided by various external sources. All was ok while mostly forwarding mail. NY, CA, TX, FL - what state should your mail. Good job, keep it up. We want to always delight you with our service and i am sorry we failed but would like to get a chance to make things right. Opening the account was easy and documents sent were confirmed in a day. We can be reached via a variety of ways, including e-mail, chat support and yes; phone support. Member of Worlwide ERC, FEM, HRP Appreciate all your staff there. Our best to you.
Not only that, but we can typically get you up to 80% off your typical retail shipping rates! I highly doubt they would condone this operation of their large scale business. Look elsewhere for better service, Hi Gary, Get your USPS mail online, in minutes!
Last request was not processed due that are many bank cards and also checks from my 5 different bank accounts. The service is reliable and easy to use. A list of your most common questions, addressed here.
I highly recommend US Global Mail. They Nickel and Dime you every step of the way and clearly don't care about their customers very much. If the management and "security" cannot control their shipments, then they have a rat on the receiving side, and stuff is stolen selectively once received, before storage. US Global Mail has been in business with over 80,000 customers. Cant do without US Global Mail.
My activities are often outside of the US . They took for example 4 T-Shirts and multiplied the number times the waybill. The reason for moving was they were charging me a whole lot more $ than what I was being shown initially. We appreciate you! Im trying to contact them several times during this last two weeks and they dont answer, and when I try to call "chris" who is the supervisor he is always unavailable. Total funding of the company - $350K. I would like to report US Global Mail as a fraudulent company. Rights Reserved, https://www.usglobalmail.com/terms-of-service/, https://www.usglobalmail.com/privacy-policy/. To contact our award winning customer service team, you can call us at +1 (281) 596-8965. What can we help you with. This notice describes Company's privacy policy. We looked at your account and it seems you added in a declaration amount that you are not happy with. I have asked them multiple times, to please, unsubscribe us and stop charging us. If you are retired and you just go as you want where you want you need this service. Charges for photos, scanning, invoice removal etc.- you name it. Easy to set up a new mailbox and their excellent customer service helped me with my (many) questions about how it all works. Although I find mail service expensive but sometimes necessary, US Global Mail can't be faulted for their exceptional customer service. Now if this is not brazen and blatant enough for you, then feel free to sign up for an account. Pissed Consumer 2022 All We've been very happy so far! The company currently specializes in the Package/Freight Delivery area. The Customer's continued use of the Services will be deemed acceptance thereof. Front line rep Meg even told me "I cannot respond in regards to this matter any longer" (paraphrase).
Their grade "A" Customer service is exceptional!I highly recommend US Global Mail for any one living abroad or expats who require mail, scanning or forwarding services. Complete a change of address online and deliver the form to your local post office. I highly recommend them to any one looking for a reliable mail forwarding and shipping service. We offer Aramex as it is a cheaper option to ship but their delivery times are 10-15 days as shown in the shipment calculator. They are a lifesaver for Expats and people wanting to shop from the US. Overall, Website aim for privacy by default: if data collection is not integral to the way The Companyglobal mail's' service works, then US Global Mail won't collect it.
The service is reliable and prompt. The service by US Global has been top notch. Typically this will include information on The User's account and transactions needed to be able to provide The User a consistent service. I definitely recommend US Global. I definitely recommend using US Global Mail. To contact our award winning customer service team, you can call us at +1 (281) 596-8965. Need to file a complaint? Shyla is on-top of the details. USGM has provided perfect service. Business ProfileBusiness Profile for US Global MailMailing Services, Customer Reviews are not used in the calculation of BBB Rating. They even left the wrapper and the packing slip inside. My DL and voter registration are important to keep functional. Otherwise great service. Its headquarters is located at Houston, Texas, USA. I have nothing to hide and have photo proof and all communication. Houston Award in Expat Mail Services Category, 2016 & 2017. Perhaps US Global Mail needs to rethink the methodology of their business model & place it more in line with customer service emphasis versus nickel & dime-ing it's customers to the point of alienating them entirely. I'm especially concerned about
Prices are way lower than retail shipping and even most competitors. Now I am angry and get it to their attention, asking to oversee shipment by the warehouse manager. US Global Mail ranks 34th among Mail Forwarding sites. You can quickly sign and notarize the required USPS form all digitally with easy-to-follow options they give you. 11/16/16
Recommended ! Thank you for trying us out and please feel free to reach out if there is anything we can help with. 2022 Trustpilot, Inc. All rights reserved. As such, we are capable of having any item that is allowed by customs into the country you reside in, shipped. Excellent service for the price. US Global has been doing a fantastic job. Served 80,000+ expats & retirees globally with 20 years of experience, we ensure you can easily access your US mail & shop the American way no matter where you go. I've had stuff shipped to me in Europe and Mexico with no problems. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then at the end of January a shipment went missing. Granted that its the right choice for you, you can always upgrade (or downgrade) at any time. they give you a US address to buy any stuff you want and ship it to you. I've used US Global Mail now for over a year. US Global Mail - #1 Mail & Packages Forwarding Service is a private company. Website Global Mail knows that The Customer care how information about the client ofThe Companyglobal mail is used and shared, and US Global Mail appreciate The User's trust that The Company will do so carefully and sensibly. I use this service to receive my bank documents, bank checks and also cards to be send to my country, Chile.
The initial insult was the 'look up/research' fee we were charged for the U.S. Post Office's errant re-addressing which we could not control. These guys live up to their promise. By visiting USGlobalMail.com, The Client are accepting the practices described in this notice. Btw, if you havent heard of US GLobal Mail- they are a package forwarding company from the US. Here at US Global Mail, it is one of our top priorities to ensure that you have all the information you need, to make a decision that is right for you. The number of employees ranges from 25 to 100. At any time, The User of Website may request The User's information to be exported and sent to the client ofUS Global Mailglobal mail for review, and US Global Mail promptly honor any requests by the client ofWebsiteglobal mail to have The Customer's information deleted and forgotten as per the terms of service. but also .
Well guide you through the process. That is unacceptable. Stay away for anything of value! Living in Southeast Asia and now in Mexico. When filling out waybills on their site, I simply estimated the box but to them oh no! What Is The Best Contact Number?
Our mail is always promptly provided to us with scans and shipments quick and accurate. Just recently started receiving valuable items to my box. . I've been using US Global Mail now for, I inquired about paperwork I needed to, Living as digital nomads is challenging, The service is reliable but fees not transparent, Recommended- easy to start and friendly customer service, US Global 5 star customer service and supportAlthough I find mail service expensive. BBB Pinnacle Award Winner, 2015 Just keep it up please! Com, They know my packages are worth high value, and despite tracking, signature proof and usps investigation shows they received it, they refused to take responsibility. Weve been using US Global Mail for years without a hitch. BBB reports on known marketplace practices. NOPE. disappointing & expensive
I am the customer manager and would like to understand what happened and rectify any issues. Brilliant customer service - just what you want when things go wrong. 1 helpful vote
Can Someone Give Me A Call? Great service so far. The carrier we chose from their menu to send our trackable letter to us is totally unsatisfactory. Good job guys. I have been trying to unsubscribe since June 2020. This has been one of the best services. Sorry that didn't work out for you. . When I need to see something, the scans are almost always available sooner than promised. Being ably to have mail scanned, consolidate packages and also forward as needed has meant a lot to me. These days while USPS is disintegrating, you cant rely on receiving anything safely. Under the service that they provide they dont say that is not allowed to receive checks, and bank stuff on my box or unit. Expat Mail Handling: Mail/Package Forwarding, Expat solutions, Fulfillment, Inventory Management, US Addresses, Virtual Mailbox, Christa Parker - Customer Support Representative. This Agreement between The Client and Website Global Mail governs The Customer's use of The Company Global Mail's services including without limitation scanning, forwarding, online management, and other services ("Services"). The customer service is responsive and quick and always try to help. Cancel anytime. You got questions; we got answers. WE DO NOT NEED US GLOBAL MAIL SERVICE ANYMORE. Their reps are amazing! Moving/Traveling? The Team went into action and tracked it down, dealt with the supplier and kept me updated on a regular basis. BEWARE, Bad from the start to the very end. Shipped several times to India and to Europe while located there. Affordable & flexible plans start as low as $10/month. Thank you for the lovely review Kathy.
International Association of Better Business Bureaus. What a bunch of stupids. When I finally received it I quickly realized that the item was stolen. The US Global Mail service is very needed if you are outside of the USA. They said that is under investigation, and I told them that i dont have any problem to contact my banks or do whatever they need. 90% of the mail is junk that can be discarded without reading, The scans, when needed, are completed and available online in amazingly short times. Certified Partner of USPS A+ BBB rating I get notification any time new mail has arrived. someone who wrote this primarily because i would be depending on you to forward my medications:
Services include a Virtual Mailbox which provides access to mail in near real-time and options to scan mail, bundle and ship mail and packages overseas at competitive shipping rates. Simply add your address and desired delivery time, and we will take care of the rest from here. So much so, I wrote a two page letter to their owner. Support@usglobalmail. These fees really add up but make it hard to know. ), gives no offer on reimbursement or any resolution on the stolen property.
They offered $1,500 out of $19,000.00 and seem to steal. We contracted US Global Mail for 3 months while living in Europe. i have called your 866-596-8965 number many times and never connects. What happened? Helpful and friendly staff.
Actions that used to take days now take seconds. They can be trusted. US Global Mail aspire to embrace privacy by design and, whenever possible, to not collect and store personally-identifiable information. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Go with them, you will be glad. Been an expat in Bahrain and needed a company to take care of mailing for me. We shall see. In the end, like a declared value of $2400. We have made multiple requests to unsubscribe and we have not been able to. More about us:
Established since 1999 as one of the very first companies in this industry What an excellent service! I see that your shipment is moving as expected but please feel free to reach out to support again if you have any further questions. Keep in mind that month to month plans tend to be a bit more expensive (as opposed to signing up for a 12 month or 24 month plan.) Is This Possible?
Some don't scan; they just ship you everything, including junk, which you end up paying for. we lost packages [specifically medications]. The few times I've needed to speak with customer service I found them most helpful. I have multiple similar shipments and know how they get packed.
COVID-19 Update: Seniors Eligible For Free Mail. Just found them and did all my shopping from the US hassle free. The Company Global Mail reserves the right to modify this Agreement at anytime without prior notice and to impose new or additional terms and conditions on The User's use of the Services. To connect with US Global Mail - #1 Mail & Packages Forwarding Service employee register on SignalHire.
We would not use this service again nor would we recommend it. Horrible process to start and very much till the very end.
It's exactly the service we need! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.
Here at US Global Mail, it is one of our top priorities to ensure that you have all the information you need, to make a decision that is right for you. I am paying about 20% less with you guys but just the way you guys respond to my requests and provide support alone is worth the switch.
Anyone can write a Trustpilot review. Do you have all of the essentials? We are grateful for your recommendation! I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. If you are not ready to jump into a longer term virtual mailbox or mail forwarding plan, we have month to month plans that will help you test out the service.
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