Ecco will not provide an exchange or refund for shoes that do not fit correctly. ECCO - Soft 2.0 Tie Sneaker. Fortunately, I still have the box they came in, and I purchased them from Nordstrom, so Ill report back on what they tell me. I still have them in a box (long story). I looked at several of these sites online that I found with Google and at first all I saw were highly negative comments about Ecco and its customer service around this problem. I used the sponge applicator since it was cheaper at the time. I HAVENT CONTACTED ECCO YET BUT ALSO ONE OTHER PAIR IN HIS CLOSET CLARKS ANOTHER 200.00 SHOE & SAME THING ! are all in excellent condition. I got no help from the store I bought them from because I did not have the receipt from when I purchased them. I currently own 5 pairs of Ecco mens shoes. Color Night Sky. I lost many pairs of military boots in some digs and none in others so trick seems to be storing them in airy dry areas.
If you want to fix your Ecco shoes, Do NOT send it to them. LW. Just worn my winter boots for the first time this year same as everybody here soles sticking to the floor followed by total disintegration of the tread into a sticky mess! I have five pairs of Ecco, and Ive encountered no other problems. Your email address will not be published. This is really ridiculous I like to think companies are smart enough to improve their design when a failure of this magnitude is revealed. At least its satisfying to have an explanation, and that it wasnt something I stepped in. I plan to send them directly to CEO Dieter Kasprzak. It has been 15 years that I only use ecco hiking shoes and they have always been perfect. We provide fast delivery services forDenmark and International orders. Called Ecco about the current 2 pair with rotted soles & all they will do is send me a single voucher for $50 towards a new pair. Im two year late in discovering what apparently so many others have learned about ECCOs shoe fiasco. I guess all in the name of cost control. For special offers & the latest products! For the latest in luxury brands & exclusive collabs. I dont know what to do. I put on my Ecco shoes and when I started to walk, they were sticky feeling. Color Night Sky. If you would like to pay a deposit, please enter the amount below. We provide fast delivery services forboth UK and International orders. She is not that steady on her feet and at her age a fall could seriously shorten her life. I mean, I could understand a rare incident of this happening, but between then and walking into my door the OTHER heel tip also disintegrated. Ecco doesnt seem to take this major design flaw seriously, because they still sell the same Track models. My slip on ECCOS self-destructed last week after only wearing them only around 10 times. Stride Rite - M2P Brighton (Little Kid). Needless to say: No More ECCO in our family! European customer service S got a reply from Ecco in uk to send them off as I said I will get Trading standards involved they dont realise how much damage they can cause a person to be in . The Universal Waterproofing Spray is a joke. We provide fast delivery services forHungary and International orders. Next another pair of mine fell apart and I was offered nothing. For any serious traveler/outdoor person stay away from Ecco shoestheyre expensive garbage. The shoes had not been re-soled! [/background][/color] A huge chunk of heel was on the ground in the conference room I thought glad thats not me!, but after taking a few steps, I realized my shoe was crumbling apart. Color Limestone/Limestone/Limestone/White. Ive worn Ecco seawalkers for years with no problems. I will always stick with the track boots. There are complaints on the boards dating back to 2007. I go mountain climbing very often. I probably wore them 6 times. Then, simply package up your shoes, apply this label and drop off at any US Post Office. We provide fast delivery services forLuxembourg and International orders. I packed them to come home, and never noticed a thing until just now. Color White Cow Leather. Since I didnt want to carry the shoes back to the States, I threw them away, and swore that Id never buy ECCO again. They can ruin your day, and a whole lot more . I have had the same problem. My first ECCO sandals lasted to 7 years.. they got all dirty and yacky after Egypt desert walks, climbing, bushwalking etc.. sole wore on one side and my doctor sad I have to get new one in order to reduce pain in heels. Both the older and the newer pair (which I only wore occasionally) disintegrated and the sole completely separated from the leather as described in countless other cases above. [/background][/color] No more Ecco for me. Nora May O, Sullivan. ANY THOUGHTS ABOUT CONSUMER PRODUCTS AGENCY> cLASS ACTION?? Then oneday I decided to spring clean all the shoes in storage and a try out my ECCOs dress shoe, to my horror the heel of the shoe disintegrated and stuck like black glue to the carpet. 
Ecco shoes are CRAP, The soles of a pair of walking boots have disintegrated and another have become sticky. [/background][/color] I called Ecco, and they told me to go pound salt (not in so many words.) Interestingly, after receiving the card I spoke with a friend who had the same problem. Their response Do not worry Mr. X its all taken care of. Of course, they are getting paid to wear the shoes and apparel with the corporate logo. The problem is even mentioned in their Wikipedia article! My husband had a pair of expensive dress Ecco shoes where the soles disintegrated. What Im looking for is corporate email addresses for someone that might help. One of them disintegrated in 2010. Color Concrete/Concrete/Sherbet. Same thing happenned to my husbands ecco shoes, have just worn it a few times on special ccassions ,and recently when he took it out of the closet, the soles just fell apart, we thought there might be mce in the closet , until we search for blogs n the internet, because we thought it strange how it was just pulverizing. Or if you have any questions, please call one of our PGA Experts on: **sRecentImageRowPrefix** **sRecentImageItem**. Now Ill need to buy another pair of boots in Australia. You are an adult, you make the decision, why should the retailer suffer for your mistakes?? I bought a brand new pair of bowling shoes and I hadnt worn them for more that six games and the soles started delaminating, took them to shoe repair shop and they said there wasnt anything they could do to fix them so I got some shoe goo and now they work fine but look like crap. I decided to google Ecco gluey soles and have gotten an earful. Ill try my luck with Ecco customer service. Have loved Ecco shoes for years. Color Ombre/Ombre. We offer Interest Free Finance fromonly 250 with no deposit to pay. Srixon z745 w/ Nippon Modus 125 My shoes disintigrated on the dance floor leaving chunks of rubber everywhere! Agree that the shoes are high priced garbage!! I just opened the box to wear them & the sole is all gummy & disintegrating just same as an identical brown pair that were worn maybe 10 times thru several yrs. What can be done? In my 66 years Ive worn army /law enforcement/hiking boots-fine dress shoes, and dozens of running shoes and never seen or heard of this type of issue. I love Ecco shoes, they fit my foot better than almost all others. I, too, was wearing a pair of ecco suede black v-vamp shoes when all the sudden it seemed as if Id stepped in something. We provide fast delivery services forBelgium and International orders. The pair to one of the modified shoes (made by ecco) has just crumbled the first day she wore it after getting the shoes back from the hospital dept, and I am afraid that the others may do so. Color Night Sky. ECCO - Soft 7 Street Sneaker. Im a management consultant who quit wearing suit and tie years ago. Worked a pair of gripmores into the rotation and they are holding up much better! I undrestand wears and tears but this is a first time observing such a defect. Unfortunately this makes them extremely expensive. I will take both back to Ecco, if I dont get some reimbursement, i will never buy another pair. After two years they pretty much look like new. Color Black/Black Cow Leather/Textile. We provide fast delivery services forGermany and International orders. ECCO shoes are very comfortable but I buy shoes to last and these do not. Color Black. The best. Because right now Im inclined to steer clear of Ecco entirely and go with equivalent good quality multi-purpose shoes from Rockport, Timberland, etc. I have mopped and cleaned and still can read my floor. They handled it great and I remain a big fan. ECCO had publicly acknowledged having an issue of premature wear with the polyurethane compound used for soles in some of its shoes, back in 1998.
ECCO - Astir Retro Trainer. Went to polish the lovely uppers yesterday and found the soles cracked in the middle, side to side. My wife and always buy expensive shoes and have allot of Ecco shoes. 04889650 | Vat No. Ive found Eccos to be fantastic. I bought a pair of Allen Edmonds years ago, and they are still the most comfortable shoe Ive ever worn, and lasted for 10-15 years. I thought theyre such great shoes, she should have them and enjoy them. Several yrs ago I returned 2 pair of Ecco walking shoes that were replaced with similar style shoes. Three of those had the soles disintegrate. $200 into the dumpster. Who ever the chemist was who came up with this formula is an idiot. So no chance of going back to the store where I bought them. I frankly couldnt spend that much money and NOT wear the shoes! They are being sent back to ECCO. 
This should influence the way they are worn, stored, and consumer buying patterns. Equipment failure can really effect your trip. The leather for the front part of the shoeI believe called the instep folded up like an accordion.cheap leathersince they come from Chinahow bet the leather is dog hidemakes my skin crawl to think what kind of poor animal was used to make the cheap leather. This calls for a class action suit. The soles disintegrated just as others have reported. When the heel of the sole comes apart it becomes difficult to walk. Color Black/Black. Besides, if they still make the same crap, the new ones will do the same thing soon, really sucks. We provide fast delivery services forSpain and International orders. Love my ECCOs..Not so much any more. Color White/Silver Grey. Bioms do not need replaceable studs the studs out last the shoes . ECCO - Soft 7 Runner Summer Sneaker. The Warranty Claim process will be explained in detail. What a disaster. first few steps out of the closet and I thought I had stepped in something, tried cleaning the bottoms to no avail these things are like walking around with fly paper. Unfortunately, all the ECCO shoes fade a bit. I had not worn either pair very often. However, as I walked on them more, chunks of my sole starting to fall off! The first pair served me well for six-and-a-half years. But this model no, 1) One pair of Ecco, $125, after a few weeks the stitching near the heel was bothering me. Wore two years ago to a wedding and havent had out of their original box since. In fact, I recommended them to George Gombossy and he bought two pairs, one of which disintegrated after six years. Four pairs of Mephisto and countless hiking shoes (LL Bean, Danner, Columbia) have never given me these problems, even with years of use. My Ecco oxfords that I have had for 3-5 years and wear to dress events and to the office. Ill never buy Ecco shoes again. Color Cognac. So, Im going to belly up to pay for an obvious manufacturing defect? They are off my list of good shoes. Within a month of returning them I received a voucher card in the mail for an incredibly generous amount, for use on their on-line store. Called Ecco about it, they sent a pre-paid mailer bag with no questions asked. Color Gravity. Oddly, Ecco is about the last manufacturer to make leather soled golf shoes; Florshein, Johnston & Murphy, Etonic, threw in the towel years ago. My Ecco shoes cracked across the soles. They are great shoes. It amazes me that the old tried and true formulas couldnt have been used for their precious brand. Im still following their advice and continuing to hike. Wear your shoes! SKECHERS - Athletic Bundle - Weather and Stain Proofer, Odor Eliminator, Athletic Cleanser. These are only fit for the bin! They were just fabric with velcro straps, and thin rubber soles. Woman was very nice on phone. She did have stock answers about how it came to pass (she was nice but oxygination or whatever is complete BS, companys position to avoid bigger liability). Just wondering how to contact Ecco and lodge an official complaint. A total disintegration of the soles. 
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