audley travel contact number

Excellent work Audley, I wish all businesses were as professional as you.

Not the cheapest option but you get what you pay for! We are taking your review extremely seriously and will look in to this immediately. Our experience with Audley and Elsie Cather was excellent from the beginning to the end! Each was centrally located with very nice rooms and amenities. I would like my money returned. If you wish, you may update it before sending it.] Well only declare a country open for travel once were satisfied that entry requirements can be met, appropriate safety and hygiene measures are in place, and that travel there will be fulfilling and enjoyable. Audley Travel has tried to ensure that the contents of this website are accurate. Audley Travel takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Bottomline - when my wife and I plan another trip, Audley will definitely be the first company that we contact. Replies to negative reviews in < 24 hours, A 50th Wedding Anniversary made magic by Audley Travel. If you wish, you may update it before sending it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Best,***** *********, We purchased a trip to the ********* for 4/25/20 which had been postponed to 4/23/21. Audley Travel specialises in leisure, travel & tourism. The detailed itinerary in the Audley folder was an added bonus. Further to our recent phone conversation. I just wanted to confirm we have now provided a suitable resolution to your complaint. It certainly sounds like you had an unforgettable time away.Service is at the heart of everything we do, so It is great to hear how well your specialist has taken care of you.We look forward to welcoming you back and planning your next holiday!Best wishesAudley Travel. They would not refund our money and our travel insurance also would not reimburse us because it was a pandemic. I have followed up directly by email outlining the next steps. Our team will reach out today to speak further on the matter and hopefully come to a positive resolution. Shortly after covid cases began to rise and the trip was constantly postponed. It is great to hear Eibhin and the team went above and beyond to cater for all your requirements and we look forward to sharing your kind comments with our team and partners' in country. We first contacted Audley in 2020 with an idea of what we would like to do for our retirement holiday. 2022 Trustpilot, Inc. All rights reserved. We have just returned from a trip organised by Audley and had a great time. We'll be sure to share your great comments with the team.We look forward to working with you again and sending you away on your dream Audley trip once the time is right for you. If The Client do not agree to Company's website terms The User will not be permitted to access or use Audley Travel's' website. BBB is here to help. Dear SophieThank you for sharing this glowing review with us! I was told that ******* was closed and that was the only way we could access ********, through *******. Lucys care and attention in talking things through before the trip helped with a lot of the admin issues and pre-empted problems with sound advice. On March 2 we were informed by email our trip was again canceled due to covid in *******. We were provided with a bound itinerary detailing all aspects of the trip and were expertly guided around during our visit. As of now we are not able to rebook a trip for the dates we had previously desired because it is not available unless we agree to a different ship and different dates and for a higher price. Thank you for contacting us. Our hotels in Seattle, Victoria, Tofimo, Vancouver,Jasper and Banff were individual and as different from each other as possible, but all comfortable, beautifully situated and well- appointed! I cannot rate Audley highly enough. After repeated calls, speaking to managers and being giving the runaround I was finally given the option to choose another city but incurred a $600 flight penalty. Please look out for an email so we can arrange a suitable time to speak about your situation. (ie: a one-day Taxi Strike in Rome led to the cancellation of one evening event), when that happened both the local rep and Elise/Audley were very responsive to the issue.In regard to our accommodations, all were great! I am demanding full refund of all monies paid to this agency and based on the documentation provided I see that Audley does in fact refund money. Audley did offer us a credit for April 2021 for which we were looking forward to experiencing. And our daughter works for a rival company !! And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. Audley Travel does not represent or warrant that the information accessible via the website is accurate, complete or up to date. This does not live up to the very high standards Audley is well known for. We are so sorry to hear that ***** has had this experience. What happened? Lucy has kept in touch with us throughout and no question was too much for her. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Audley had thought of everything for us!We had boat trips for whale watching - and we surely loved the humpback mother with her calf, and the minke whales as well as seals, bald headed eagles,- and the black bears were plentiful and quite unafraid of us as we sat in our RIB only a few metres away from them! Due to travel restrictions at this time in ****** & ********** regarding masks, testing , vaccines and quarantine orders we wish to cancel our expensive trip and receive a full refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. From the initial contact to the post-travel video debrief, staff were unfailing warm, friendly, courteous and knowledgeable. Within its pages, our specialists share their insider knowledge, expert advice, and tried-and-tested tips across a range of our 90-plus destinations. I will make sure your kind comments are shared with the wider team.Best WishesAudley Travel. Contacted Audley to request compensation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB Business Profiles are subject to change at any time. Refund request now. We could not have expected nor received a higher standard of service from Melissa. Your specialist will offer you the best available alternatives based on your preferences. What can we help you with. Nothing was ever too much trouble and we will use them again and certainly recommend to others. We could not fault their service. My friend informed me that audley only wants to offer me a credit instead of a refund. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Emily then Hannah were incredibly professional especially considering we were all living through unprecedented times. We have spoken over the phone and as discussed we are working to get this resolved for you as quickly as we can. The itinerary will have the wrong pictures. Do you have something to say about Audley Travel? The person now assigned to the trip, ***********************, stated that due to the amount of the request it was out of his hands and passed to his manager. Client Service Executive Audley TravelEmail: **************************************************Direct: ************ To read my travel profile and view a selection of my travel photography please click here Audley Travel, ****************************************************************************************Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards, Customer Reviews are not used in the calculation of BBB Rating, of those, 5 complaints were closed in last 12 months. Then upon your return, they will blame you for being so unhappy because you made a big deal out of everything big and small and exaggerated on how horrible your trip was and won't give you the refund you deserve. Seeing how this was our trip for our 32 wedding anniversary we wanted to do things right and bought business class on Qatar airway spending over 8k.

Our specialist was Lucy Flynn and she was excellent, especially her quick responses to our never ending questions as we had never travelled so far before. Also hotels must literally HATE Audley - in every hotel we got put in the worst possible rooms. International Association of Better Business Bureaus. The company has had our money ($4700) for two years. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I hope that **** is happy with the resolution and perhaps will consider traveling again with us in the future once that's a possibility for her again. Tell me that I have to wait as they are contacting their partner ( the resort) to see what they can do. Dear RichardThank you so much for your wonderful review.Delivering outstanding client service and satisfaction is at the heart of what we do at Audley and we are truly delighted to hear how well Elise has taken care of you throughout.We will of course share your feedback with Elise and we look forward to working with you again on your next adventureBest WishesAudley Travel. Stay away from this company. Due to the Covid outbreak the trip was cancelled. I would have thought the hotel companies would try to keep this company happy but we don't really know what they paid. The questions are about Audley Travel funding, Audley Travel revenue, Audley Travel founder, Audley Travel CEO, Audley Travel Head office, Audley Travel contact details and more. A couple of weeks later the cdc announced two new variants and the cases started to rise again. Best wishesAudley Travel. We are so grateful that she was willing to work with us and we hope that she will consider traveling with us again in the future. Banff is a beautiful country with lovely, friendly people. The trip was meticulously planned before Covid, Eibhin listened to what we wanted, considering the needs of 3 generations, she made suitable suggestions and we put together a very interesting itinerary. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. AND we get to pay a premium for this. It was more professional, more authentic, more hospitable. Not only do we feel this gives you the best experience, it also brings benefits to local communities. We are delighted to hear how well your trip was organised by the team and you managed to see everything you wanted, and more!We cannot wait to work with you again and to send you off on your next dream Audley trip. Dear LesleyThanks for taking the time to share your feedback with us. We find this unacceptable. Best wishesAudley Travel. It costs more then rack rate. Hi KeriThanks for taking the time to share your great feedback with us! Finally we were able to travel. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Dear Jo Thank you for sharing your experience with us. You will wait days for a reply to an email. It is possible that we paid more than other travel companies were asking, but Audley took care of everything - all we had to do was get on the plane. Audley Travel is in leisure, travel & tourism sector. We used Audley Travel for a cross-Canada trip to celebrate our 50th wedding anniversary. Since the beginning, weve strived to work with local people and businesses in our destinations. At that time I wrote numerous letters, called repeatedly because travel bans were being implemented. Our group were made up of people from different travel companies, but Audley customers were the only ones who had all transfers, taxis, accommodation etc included, which made a huge difference when people suddenly discovered that they had to sort things out themselves (or pay extra for the type of accommodation). Were keeping a close eye on where you can travel now, and where you can look forward to visiting soon, so you can plan your next trip to somewhere that you can visit safely and rewardingly. Your contact information will not be publicly available on the website. We would like our down payment returned. Due to the Covid 19 restrictions, the trip was postponed to November 2020 and then to ***** 2021 then to November 2021. Your money is safe when you travel with us. I am willing to have money deducted from the amount for any outstanding cancalletion fees. UK clients only. Best regardsAudley Travel USA. We faced several logistical problems, but weve always been able to count on Eibhin at the end of an email. Our private tour guides in each location were very knowledgeable, courteous and professional. Really impressed with the friendly and attentive service throughout the 3 years it took for our holiday to actually take place. Audley planned a recent trip to Italy for me--i had never used this type of service before and it was just spectacular. Then another year. Weve had to deal with the addition of a wheelchair on internal flight and return flight. I would highly recommend Audley and look forward to my next trip with them! Planned over three years and postponed twice, we were understandably a little anxious about our forthcoming visit to Seattle and Western Canada- but we need not have been! The experience of using Audley to plan our perfect Honeymoon could not have been made easier, or been carried out in a more professional manner.They did everything we asked of them and more and planned the perfect trip, all within our budget.Unfortunately, Covid managed to curtail our plans but once again Audley was there to support us all the way through and try and accommodate any changes that were required.In this case, we had to cancel which was not the fault of Audley but even then the after-service experience has been exemplary.Overall I would not hesitate to recommend this company high enough and will be returning to them to rebook when the time is right. Elise Cather with Audley was the only one that truly listened and provided what we had asked for. Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Pissed Consumer 2022 All The guides were incredibly knowledgeable and perfectly suited to my areas of interest. I was going on a trip to ******** for my friend 30th birthday. The holiday got bounced a year. We are delighted to hear how well your trip went to Canada and how well Lucy looked after youWe will make sure your great feedback is shared with Lucy and her leadership team.Best wishesAudley Travel. On November 12th 2021 we got word that ******* was back open and we would be able to fly out of ******* to ********. Best WishesAudley Travel. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I work in a highly regulated industry and repeatedly tried to explain to my travel representative that shutdowns were happening and that I was high risk for travel. Just prior to our trip we were sent a folder (very nicely presented) with every single little detail of our holiday - very professional. She fleshed out our ideas and came up with a detailed itinerary which we booked without hesitation. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. There is seriously no better company to trust your travel plans to! If you need further assistance, you can reach me directly at ********************************.Best,***** *********Client Engagement ManagerAudley Travel. I would like a full refund, do not want to travel at this time in 2021and expect resolution. She has been incredibly patient, efficient, cheerful, and always upbeat.She is a great asset to your company. I was pushed to the resort as it was the only one offered by the agent. New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. [A default letter is provided here which indicates your acceptance of the business's response. We cannot wait to start planning your next dream Audley trip. Audley canceled the trip last April due to the pandemic. Thank you. Thank you Audley for facilitating the holiday of a lifetime- you thought of everything! We are delighted to hear how well Bex and our partner's in Borneo looked after everything for you, it sounds like you had the most lovely time away with memories to last a lifetime!We cannot wait to help you start planning for your next Audley adventure and we will be sure to share your kind comments with Bex and her leadership teams. We do hope that **** understands that we are just trying to do our best in an incredibly unusual circumstance. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. At this time Audley is saying they only have to refund my deposit of $6,200.00 and issue the rest as a travel credit. Empower your Talent Acquisition teams to reach the right candidates directly,using the most accurate and up-to-date phone numbers of professionals. Spent a total of 8 days with nothing close to what was promised. I will definitely be travelling with them again. Thank you for reaching out to us, we are sorry you have not received communication from Lorne's Manager. We are delighted to hear your trip to the Galapagos was faultless and we are sure you have made memories which will last a lifetime!We will make sure your kind comments are shared with our teams and partners in Ecuador. What sector does Audley Travel operate in? As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We were looking to book our honeymoon and wanted something special and heard of Audley Travel. We had to speak to several people but we got all the confirmations we needed before leaving. Dear EvelynThank you for taking the time to share your experience with us. We agreed once again to rebook in 2022. They will lie and embellish of how wonderful the tours and resorts are, they will mess up with your meals, itinerary, tour information, drivers, hotels you are staying at. The total cost for both of us was $9600 paid in full. I solicited proposals from 3 or 4 Travel companies. We are delighted to hear how well Lucy looked after you and made sure your itinerary included everything you dreamed of experiencing. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. From start to finish, Lucy at Audley planned the perfect trip to Canada for us. To date I have not been able to go on the trip because it was canceled in both 2020 and 2021 due to COVID-19. Dear DonnaThank you for sharing your kind comments with us. The power ofmachine learningcombined withhuman intelligenceto deliver you highly accurate, customised B2B Business contact data to fuel your revenue. For sheer professionalism Audley takes some beating! They also will also ask you to only visit 1 country instead of 2 because it's easier for them to figure out the entry requirements. My wife researched and found a resort she felt was perfect but when she contacted Audley was informed they did not deal with this resort and directed us to what the agent said was the best of the best. They are not experts in traveling much less the area you want to travel to, they will ignore you, then tell you how busy they are.

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